Recognizing that rapid growth in laptop and hand-held technology has created a significant need for service and warranty support to a new breed of mobile professionals, Nuance responded with its Depot Repair capabilities. We offer a single source mail-in Depot Center solution repairing, refurbishing, and remanufacturing many types of equipment in our state-of-the-art facility.
Our Depot services include A+ and Microsoft® certified technicians. Our 130,000 square foot high-tech facility provides the platform for uncompromising quality. Customers with a Maintenance Service Agreement can expect a turnaround time of 2 to 5 business days; while customers repairing their equipment for a flat rate charge can expect a turnaround time of 5 to 10 business days.
This Depot Repair Service Request is available only for United States and Canadian Customers, Monday through Friday from 8 a.m. to 5 p.m. Eastern time. If a request comes in after these hours it will be processed the next business day. All service requests received during normal business hours will be processed promptly.
Please complete this form and click "Submit" to request service for the following Nuance Products:
You will be contacted regarding this request and receive a "Service Order Number" to identify your request in any subsequent interactions. The contact will also supply program details including specific instructions for packaging, shipping, total cost for repair, and filling out paperwork.
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