Nuance Mobile Care Expands Presence through New Samsung Devices

On-Device Self-Service Enhances the Subscriber Experience and Delivers Value to Carriers

Burlington, MA, December 16, 2009 – Samsung Electronics Co. Ltd. and Nuance Communications, Inc. (NASDAQ: NUAN) today announced that select phones from Samsung will be deployed with on-device self-service powered by Nuance Mobile Care. This latest agreement with Samsung brings Nuance Mobile Care to even more consumers on a broad range of feature phones and smartphones within the Samsung handset portfolio.

Nuance Mobile Care is now commercially available through mobile operators worldwide on the Samsung Highlight™, Samsung Gravity™ 2, and the Samsung Comeback™. Nuance and Samsung plan to continuously expand Mobile Care across Samsung handsets.

Nuance Mobile Care provides the ability to automatically resolve common problems directly on the mobile phone, such as diagnosing and repairing configuration problems, along with making account inquiries, upgrading their accounts and paying bills.

A recent study found Nuance Mobile Care is the preferred channel for customer care. The study, carried out by Added Value, found 62 percent of respondents preferred the Nuance Mobile Care application, specifically in terms of ease of use (70 percent), ease of understanding (64 percent), and speed (55 percent). Over half of the respondents (59 percent) said that Nuance Mobile Care would be their preferred channel of customer care, compared with only 34 percent that would choose to deal with a customer service agent and 1 percent that favored web self-service.

“With increasingly time-pressured lifestyles, solving service issues quickly and efficiently is of utmost importance to mobile phone consumers. This research shows that Nuance Mobile Care is a credible and preferred alternative,” says Tom Wells, associate director at Added Value. “This positive customer experience has the potential not only to increase overall customer service satisfaction, but also enhance the reputation of the mobile operator who implements Nuance Mobile Care.”

Based on aggregate data from deployments and trials in North America and Europe, it was determined that over 60 percent of calls were resolved directly on the handset. This leads to a meaningful bottom line savings, considering the average live agent call costs approximately $5 and the average subscriber initiates a call to customer service once a month.

“Nuance Mobile Care is being adopted by operators and handset manufacturers alike, not only to lower costs in the call center, but as a way to elevate the user experience and drive brand loyalty,” said Bob Wise, senior vice president and general manager of Nuance Mobile Care, Nuance Enterprise. “Samsung has made their customers a top priority by adopting innovation that matters the most to consumers — customer care.”

Nuance Mobile Care is part of Nuance’s broad mobile and customer interaction portfolio, which includes the industry’s most pervasive speech input solutions. Nuance’s mobile solutions have shipped on more than 4 billion handsets — a result of its extensive relationships with every major mobile OEM and carriers around the world. For more information about Nuance Mobile Care, visit www.nuance.com/mobilecare

Nuance Communications, Inc.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit www.nuance.com.

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and/or other countries. All other company names or product names may be the trademarks of their respective owners.

The statements in this press release, relating to future plans or future events or services, are forward-looking statements which are subject to specific risks and uncertainties. There are a number of important factors that could cause actual results or events to differ materially from those indicated by such forward looking statements, including: the relationship with the partner, fluctuations in demand for the Nuance products, continued development of the Nuance products, competition factors and other risks described in the documents submitted to the US Securities and Exchange Commission. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation. Nuance disclaims any obligation to update any forward-looking statements as a result of developments occurring after the date of this document.