The components of the Dictaphone Enterprise Speech System (DESS) are:
Specific components of the Dictaphone Enterprise Speech System will vary depending on your facilities system design. The DESS system could be located entirely within your organization (on-site) or subscription based (hosted Ichart). Note that Straight Talk NE and most dictation input devices (i.e. Connexions phones, PowerMics, GoMD, Walkabout, and Olympus portables) is included in the DESS system.
Registered users can log into the iSupport site. You can find answers to your product questions as well as open and view technical support requests with iSupport.
iSupport Login
If you don't already have an iSupport login, register for a user ID and password. Here
Downloads for PowerMic microphones, GoMD Client and UFT Docking, and Walkabout Voice Exchange. Here
Technical Support Center
1-800-833-7776
iSupport provides the technical resources to answer your questions. If your support needs are urgent in nature, you can call via the toll free number above.
Telephone support is provided 24-hours a day, seven days a week. Note that you must have a current maintenance service agreement to receive support.
Request Management Center
1-800-833-7776
This is the call path for initiating Depot Repair service requests. We are available Monday to Friday, 8 am to 5 pm Eastern time. When calling, say “Depot Repair” at the prompt.
Click to open a Depot Repair Request for Connexions (C-phones) or Walkabout portable recording devices.
