eCopy Support

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Ask eCopy

Ask eCopy is your online resource for Customer Support, Product Warranty, and Maintenance & Support information. To access our online support knowledgebase, please select the link below that best describes your support need.

General Support Documents

How to Receive Support from eCopy — Overview
Nuance MFP/Desktop Support Services Guide

Licensing, product registration, keys, other non-technical issues

• Registration/Activation Defined
• Product Registration
• Product Activation Site
• Ask eCopy Account Setup
• Software Upgrades

Request replacement parts for systems under M&S Warranty

• Requesting an RMA
• eCopy RMA Policy
  
• Hard Drive Diagnostics
• Touch Screen Drivers
• DC7x00 Restore Guide

eCopy ShareScan and eCopy-Developed Connectors

• Ask eCopy Ticket Best Practices
• Service Packs and Downloads
• Windows 7 Support Statement
• Pre-install Checklist
• Manuals and Documentation
• eCopy Product Diagnostic Checklists
  

eCopy PaperWorks PDF Pro Office, eCopy PaperWorks,  eCopy Desktop and Connectors

• eCopy PDF Pro Office Product Summary
• Service Packs and Downloads
• eCopy PaperWorks Product Summary
  
• eCopy Desktop and eCopy PaperWorks Supported Versions
• Manuals and Documentation

Request a Product Enhancement

Have a great idea for a new product feature? Let us know about it!