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Embedded Speech Solutions
Customers and partners who have a business to business relationship with Nuance can log into Nuance Network to:
- Submit or update support incidents
- Download products
- Browse our knowledgebase
- View our latest product releases
- View our Obsolescence Policy
- Manage individual account details
Embedded speech has three (3) types of support offerings: SDK Support, Premium Support, and 24x7 Support.
1) Nuance SDK Support includes:
- Five (5) Support Incidents per year
- 8:30 am to 8:30 pm Eastern Time during business days.
- Access to all information available on the Nuance Network support web portal.
- Maintenance Updates (Bug fixes), i.e. 3.0.4 to 3.0.5
2) Nuance Premium Support includes:
- Unlimited Support Incidents
- 8:30 am to 8:30 pm Eastern Time during business days.
- Access to all information available on the Nuance Network support web portal.
- Maintenance Updates (Bug fixes), i.e. 3.0.4 to 3.0.5
3) Nuance 24x7 Support includes:
- Nuance 24x7 Support extends Nuance Premium Support.
- 24x7 Support adds after-hours emergency access to Nuance Technical Support.
- Nuance Technical Support will respond to after-hours emergencies within four hours, anytime, 24 hours a day, 7 days a week.
- During Nuance's office hours, Nuance Technical Support will respond to emergencies within thirty minutes.
If you are an embedded customer and would like to purchase or renew support services, please contact renewals@nuance.com.
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