Insurance - Deliver intelligent omni-channel engagement solutions

Offer exceptional service from the first contact

From acquisition to premiums to claims, ensure your customers have an efficient, informed, and hassle-free experience no matter what channel they choose.

Elevate customer experience, reduce costs

Customers want a streamlined yet accurate process throughout their journey with an insurance company. The Nuance platform gives you the chance to deliver exactly what the customer needs whether they are evaluating coverage, verifying a quote, paying a premium, making a claim, or renewing their policy.

It’s a true omni-channel solution that maintains a consistent, exceptional customer experience no matter the situation. Their information is relevant, personal, and accurate if they are interacting on a digital channel, in-bound call, or outbound message.

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Esurance case study

Esurance case study

Read how Nuance and Esurance worked together to propel online sales growth and customer satisfaction.

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Direct Line Group case study

Direct Line Group case study

Read how Nuance helped one of the UK's leading insurers make the buying process easier for their customers.

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Benefits

Stats

See how our product stacks up

3%

Improvement in containment in the first year for Cigna following deployment by using customer insights

50%

Improved conversions for Esurance due to increased efficiency and visibility in chat

50%

Reduction in cost-to-serve for Direct Line Group after implementing live chat

Features

Your omni-channel solution

An enhanced experience for your customers throughout their journey

From acquisition to renewals, learn how Nuance can help you deliver exceptional customer service.

   United States & Canada