Automatic speech recognition - Foundational technology for personalized customer experiences

Automatic. Accurate. Amazingly intuitive.

Nuance Automatic Speech Recognition (ASR) increases the efficiency of self-service applications and delivers an excellent experience – all with a flexible feature set and price point.

Speech recognition without frustration

Nuance ASR brings applications to life. As the foundational technology of our contact center and customer service engagement solutions, it enables more efficient use of resources and exceptional customer interactions through better accuracy, flexibility, reliability and ease of use.

Nuance ASR expertise has been perfected over 20 years of delivering intelligent self-service solutions. With over 250 cumulative years of speech R&D experience, we are experts at developing the best quality experience for your customers.

Get our latest resources
IVR in an Omni-channel World guide icon

IVR in an omni-channel world

Explore this guide to a successful omni-channel strategy, and learn five ways to modernize your IVR.

Get it now
American Airlines (US Airways) reaches new heights in customer service icon

American Airlines case study

Read how Nuance helped the airline reach new heights in customer service while reducing operation costs.

Get it now
Stats

Improved accuracy and confidence

10

Average years of speech experience for Nuance Recognizer team members.

20

Years of delivering intelligent self-service solutions.
Solutions & technologies

Making interactive voice response more interactive

Professional services

Experienced support for exceptional results

Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimize your speech-enabled applications.

Explore professional services

Learn how Automatic Speech Technology is
built for your business.

   United States & Canada