It’s time to make the call.
The phone is still a patient’s primary means of contacting a healthcare organization, regardless of age. Lengthy queues or indifferent personnel make or break the experience—not to mention, the health—of a patient. With high turnover rates and staffing shortages, it’s a struggle to serve callers adequately, much less delight them.
Leave long wait times and overwhelmed staff behind
We held four 30‑minute webinars where attendees learned how to manage call volumes and improve service while lowering costs. A targeted approach, industry‑leading Natural Language Understanding (NLU) technology, and configurable pre‑built technology combine to dial down live agent workloads while heightening the patient experience. Within ten weeks, our customers see the numbers of calls handled by live agents decrease by as much as 47%. View them all, or just the sessions on topics of interest.
Automate patient portal support
Up to 60% of support calls relate to account access or telehealth preparation. Automation offers convenience while reducing staffing needs and costs.
Allow self‑serve appointment scheduling
30‑40% of incoming calls to an outpatient clinic are to schedule an appointment. When patients self‑serve appointment inquiries and scheduling, staff can focus on more complex or sensitive issues.
Expand to digital channels
70% of consumers expect organization websites to have some form of self‑service option. By allowing patients to complete routine tasks online, organizations can reduce call volumes.
Conduct proactive outreach
47% of surveyed patients prefer email, text, or online portal for follow‑up communications. Calls and texts with appointment reminders, notifications, and instructions preempt inquiries.
To learn more, register to view the series on‑demand.
Ready to learn how to make it easier for your patients to manage their care?
Fill out the form below to get access to the entire series and start watching.