Protecting privacy to preserve your trust
Data is the fuel for technology. Nuance protects the privacy of the data we process—maintaining transparency about how and where we use your data—so you can trust the products and services you use every day.
Managing data starts with respect
Nuance manages your data responsibly and respectfully. We process data to conduct general business operations for the tools you rely on—like voice data in Dragon Anywhere and medical data in PowerScribe One. To learn how we collect, share, and use data, read the Nuance Privacy Statement and explore:
Nuance ensures data is managed consistently by effectively utilizing responsible and accountable data owners, stewards, and custodians across the data lifecycle.
The data entrusted to us by our customers around the world is governed by terms and conditions outlined in DPAs and Business Associate Agreements.
Our healthcare AI solutions safeguard the privacy of patient data and Protected Health Information—securely supporting our clients’ care of patients.
An essential aspect of the benefits we offer is our approach to processing personal information. We believe it is critical to protect this information and to use it safely, securely, responsibly, and proportionally.
We adapt key systems and procedures to meet the European Union’s stringent GDPR guidelines while supporting our customers’ compliance efforts.
Nuance protects the personal information of California residents according to the rights—right to know, to access, to delete, to equal service—outlined in the CCPA.
Our policies and procedures regarding data subject rights, incident management, and personal data processing apply to Canadian privacy laws—and protect our Canadian clients and employees.
Privacy protection of personal data is now a bedrock consumer expectation. Businesses and their customers prefer to engage with partners, like Nuance, who walk the talk of privacy responsibility and accountability.
Jean Liu(Open a new window)
Chief Legal, Privacy, and Compliance Officer
We put you in control of your data
We believe in the power of data—and that power should be in your hands. If Nuance holds any of your personal data, you have the right to:
— Ask for access to details of your data, free of charge.
— Request the rectification, restriction, or erasure of your data.
— Object to the processing of your data.
— Request that any data provided by you be transferred to a third party.
Whether you’re a customer, contractor, employee, or someone who received marketing from us, you have the right to control your personal data processed by Nuance.
We’ll never sell or transfer your data to third parties for marketing purposes, and you can object to receiving further marketing from Nuance at any time.
The importance of child data protection
Nuance has adopted and maintains a child privacy protection compliance program specifying policies and procedures to help us comply with all applicable children’s privacy laws and additional requirements outlined by GDPR, CCPA, and the U.S. Children Online Privacy Protection Act—like requiring verifiable parental consent before collecting and processing personal data directly received from a child.
In support of our commitment, Nuance will never provide hosted services to websites or online services that are primarily child‑directed.
The Nuance Ntegrity Helpline is integral to our corporate compliance and ethics program. It empowers anyone to anonymously and confidentially report concerns or complaints around privacy—among many other topics—and helps us detect any potential unethical or unlawful conduct. Read more
Visit the Nuance Ntegrity Helpline(Open a new window) or call (866) 384-4277 to make a confidential report.