More insight. Faster action.
Get customer and agent insights to improve the customer experience, maximise contact centre performance, and drive business results with advanced contact centre analytics solutions from Nuance.
Understand customer interactions—and make instant improvements
When your success is measured by customer satisfaction, it pays to understand exactly what’s happening across all customer interactions. You need a complete view of customer engagements across your channels to streamline processes, reduce customer effort, and uncover new operational efficiencies in your contact centre. That’s where Nuance analytics solutions come in.
See the big picture
Nuance analytics solutions for contact centres give you the visibility and insights to increase satisfaction, efficiency, and quality—all at the same time.
Nuance Insights offers an intuitive, omnichannel reporting and analytics solution that provides monitoring and near real‑time actionable intelligence to inform ongoing optimisation and improve ROI. With reporting across IVR, virtual assistants, chatbots, and more, you gain a unified view of customer engagement through a highly secure and scalable data platform.Explore Nuance Insights
of online customer service interactions result in a phone conversation
of customers cite poor customer service as the reason they churn
of customers explore competitor options due to poor service
The Nuance difference
Nuance analytics solutions give you everything you need to put customer experience first.