Authenticate the actual person
Make customers feel recognised, welcomed, and protected.
Eliminate the pain of outdated authentication
Knowledge-based authentication is frustrating and easy to exploit. Device-based verification and one-time passcodes are inflexible and exploitable. None of these factors can support the modern customer journey.
Biometric authentication through Nuance Gatekeeper is the only way to verify people seamlessly and securely whenever and however they engage in every channel.
Benefits
Protect, streamline, and personalise
Authenticate in seconds based on inherent biometrics and other factors.
Authenticate customers and employees in seconds with minimal effort based on who they are. Improve their experiences by eliminating the pain of PINs, passwords, and security questions and increase trust by clearly demonstrating your commitment to security.
Let agents focus on delivering efficient, personal service, safe in the knowledge that intelligent fraud prevention from Nuance is protecting both sides of the interaction. Empower agents to serve more customers more efficiently without sacrificing on service quality.
Cut down average handle time by freeing agents from the burden of cumbersome authentication. Boost self‑service and containment by offering more services in IVR and digital channels thanks to higher trust. Lower the costs associated with password resets.
More than 500 enterprises around the world offer better experiences, empower their employees, and realise major cost savings with biometric authentication from Nuance.
increase in customer satisfaction
average handle time reduction
of agents deliver better service
faster customer authentication
Major financial institution passively authenticates customers in the IVR
Learn how this company creates a better experience and saves time for both callers and agents by seamlessly verifying 79% of customers even before they reach an agent with Nuance voice biometrics authentication.
Biometric authentication solutions
Reduce friction and increase security in every channel.
Authenticate callers seamlessly and in seconds to improve their experience, empower agents to deliver better service, reduce handle time, and stop fraudsters in phone channels.
Improve digital customer experiences and enable customers to perform more actions in mobile, web, and messaging apps—increasing self‑service and reducing costs in other channels.
Replace one-time passcodes with voice authentication to reduce friction and increase security during customer onboarding, password resets, and account recovery.
Verify agents, remote workers, and other employees to increase trust during customer interactions, increase productivity, ensure compliance, and reduce costs.
Deliver better experiences and offer more services during video banking interactions, thanks to increased security and trust through voice authentication and fraud prevention.
Related products
Streamline authentication and prevent fraud in every channel.
Give customers more control and improve agent efficiency.
Create intelligent IVR experiences.
Meet your customers where they are.
Increase self-service and customer satisfaction.
Resources
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Nuance Gatekeeper(pdf. Open a new window)
Discover integrated biometric authentication and intelligent fraud prevention for every channel.
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Virginia Credit Union delights members with secure account access(pdf. Open a new window)
Find out how VACU delivers better experiences, saves 84 seconds of average handle time, and increases agent productivity by authenticating members with Nuance.
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Biometrics for telecoms
Discover how a strategic collaboration between Nuance and Microsoft is helping telcos improve customer experiences and prevent fraud. -
Customer engagement in an era of rising fraud(pdf. Open a new window)
Learn how regional banks can balance the need to provide outstanding self‑service experiences with the mandate to fight a sharp rise in identity theft and other forms of fraud.