Speech recognition solutions

Speech Recognition Solutions

Nuance Recognizer for Contact Centers

Nuance Recognizer is the software at the core of our contact center automation solutions. With Nuance Recognizer, you can consistently deliver a great customer service experience while improving your self-service system’s containment rate. It delivers the industry’s highest recognition accuracy even as it encourages natural, human-like conversations – the conversations that create more satisfying interactions with your customers.

  • Save money by automating calls
  • Encourage natural, human-like conversations
  • Create more satisfying self-service interactions
  • Build on your infrastructure—or use ours
Dragon NaturallySpeaking

Dragon NaturallySpeaking is the world’s best-selling speech recognition software for the computer. Create documents, spreadsheets and email simply by speaking. It’s three times faster than typing and delivers up to 99% accuracy. Control your computer by voice to open applications, create files, search the Web, schedule meetings, and more. Dragon is the ideal solution for busy professionals who want to work faster and smarter.

  • Create documents and email simply by speaking
  • Control your computer by voice
  • Quickly capture your thoughts and ideas

Speech Recognition for Healthcare

Speech recognition drives efficiency and cost savings in clinical documentation by turning clinician dictations into formatted documents -- automatically.

Using front-end speech recognition, clinicians dictate, self-edit and sign transcription-free completed reports in one sitting – directly into a RIS/PACS system or EHR. Front-end speech recognition also allows physicians to quickly navigate from one section of the EHR to another…saving valuable time.

Using background speech recognition, medical transcriptionists (MTs) edit speech-recognized “first drafts” resulting in up to 100% gains in MT productivity when compared to traditional transcription.

  • Reduce document turnaround time
  • Save on transcription costs -- significantly
  • Enhance patient care through increased clinical record accuracy, inclusiveness and access