Meaningful interactions require trust
Nuance is reinventing how people connect with technology and each other through AI‑powered solutions that are more intelligent and intuitive. We work hard to earn, preserve, and strengthen the trust of our customers at each touchpoint.
Get information about Nuance's response to Apache Log4j2 vulnerability.
Welcome to our trust center
Privacy
Review the policies and protocols that protect the privacy of the data we handle—and provide our customers with transparency and control.
Security
Learn how our cross‑functional teams identify threats and mitigate risks to maintain data security and the resilience of our systems.
Compliance
Explore the programs and procedures that ensure our organization complies with all applicable laws and regulations while acting with integrity.
Our trust principles
Nuance is committed to building technology responsibly. It’s how we gain and keep your trust. For us, that means a focus on three core principles:
Transparency
Nuance is transparent about the data we collect, share, and use—so our customers can rely on the products and services they use every day.
Resiliency
Nuance designs, builds, and maintains secure and resilient systems to ensure the confidentiality of data and continuity of business.
Integrity
Nuance acts responsibly and ethically while protecting the privacy of data and respecting the laws and regulations that guide our actions.
Pivoting to meet the moment
The pandemic accelerated the need for technology we were uniquely positioned to provide, enabling us to answer the call for user-friendly automated solutions in contact centers, remote access capabilities for healthcare workers, technology that seamlessly supported the transition to telemedicine, and enhanced security and fraud protection solutions. See how we progressively align our actions with the goal of strategic, sustainable value creation in Our 2021 ESG Report: Amplifying our collective intelligence.
Leading the way
Meet the Nuance team that works every day to keep our business and your data safe and reliable.
Jean Liu(Open a new window)
Chief Privacy and Compliance Officer
Umar Waheed(Open a new window)
Chief Information Security Officer
See something? Say something.
Use the Nuance Vulnerability Disclosure Program
Our top priority is maintaining the trust and confidence that our customers place in us—and we welcome input from security researchers in detecting potential vulnerabilities. Visit our Vulnerability Disclosure Program (VDP) to learn more about our VDP Policy and how best to disclose vulnerabilities to us.
Read more about our policies and programs around trust at Nuance
Nuance third party code of conduct
Understanding vendor and partner compliance
Nuance code of business conduct and ethics
Our guide to what's right
All information, content, and materials, available on this site are for general informational purposes only, and do not amend or supersede the express terms of any agreement, any transaction, or any rights or obligations you may have under applicable law, create any rights or obligations, or otherwise affect your or Nuance’s liabilities and obligations. The content is provided "as is;" with no representations as to whether the materials are applicable to any particular service, jurisdiction or location. For specific information regarding your account, please reference to your agreement with Nuance and Nuance’s privacy policy.