A unified interface for everything

Making assistants work together to simplify complex interface problems

Fixing a fragmented ecosystem

The explosion of devices, assistants, and third-party services puts everything we need at our fingertips. This creates a huge consumer problem: the need to learn and decide which assistant to interact with and when. They all do what they do well, but it is still the consumer who must decide the best way to get what they need across a fragmented ecosystem. Nuance believes there’s a better way and provides:

  • The best UX for consumers by combining your own specialized services with those available from other assistants
  • Control over user experience
  • The ability to maintain high levels of control over data protection and security
The solution

One cohesive, interoperable experience for everything.

Cognitive arbitration is a new AI capability that solves a complex problem by enabling multiple assistants to work together. Users can now access their preferred services from within a single virtual assistant, without having to remember and decide which assistant handles which task and how to interact with each one.

Cognitive arbitration works out how to route the user’s request to the assistant best suited for the job. For example, cognitive arbitration can learn what music streaming service users prefer, and automatically send music requests to that service. Let’s take an example of an in-car assistant. Today, users talk to their head unit to get driving directions, listen to music, and control other car related controls like the air conditioning. With cognitive arbitration, this same assistant can now access other assistants for tasks such as shopping, banking, food ordering, and productivity. Users can now get access to everything they need.

Using a combination of conversational and cognitive AI, cognitive arbitration understands not only the user, but also the disparate protocols, platforms and APIs of the multiple services the user has access to. And it makes the experience beautifully consistent whether the user is interfacing with their car, mobile device, home system or work platform. Nuance has cracked the interoperability problem and is making fragmented user interfaces a thing of the past.

Option 1

Use cases for the car


Use cases for the car

Option 2

Use cases for the car


Option 3

Use cases for the car

Use cases for the car

Use cases for the home

Option 1

Use cases for the home

Option 2

Use cases for the home

The capabilities

Integrated as part of Nuance’s centralized AI platform for Dragon Drive and smart home solutions, as well as Nina virtual assistant for customer service, Nuance’s cognitive arbitration technology brings an expanded level of intelligence to the connected car HMI and smart home hub and is fully customizable and scalable to meet the unique needs of the connected car and smart home.

Speak to us and ensure your products are part of the virtual assistant ecosystem.

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Use cases for the car


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Use cases for the car

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