NatWest Group fights fraud and improves customer experiences.
How do you protect 19 million banking customers from fraud? NatWest Group (formerly RBS Group) uses Nuance voice biometrics technology to quickly detect fraud attempts coming into its call centre and disrupt organised crime activities across all its customer engagement channels.
NatWest needed to put more effective security mechanisms in place while still delivering a fast, smooth experience for genuine customers. That meant finding ways to rely less on passwords and other static identifiers that can be stolen or forgotten.
“ With Nuance voice biometrics, we get a clearer view of customer and fraudster behaviour, so we can keep genuine customers protected and take the fight to the criminals who are targeting their accounts. ”
Head of Fraud Strategy and Relationship Management