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Nuance Healthcare success story – mobilise workforce, improve clinician-patient relationship

Worcestershire Health and Care NHS Trust are leading by example

Global Digital Exemplar funding for Nuance Dragon Medical Network Edition enhances workforce mobility, reduces paperwork and improves the clinician-patient relationship

Worcester Medicine Success Story

Worcestershire Health and Care NHS Trust

Worcestershire Health and Care NHS Trust is the main provider of community and mental health services across Worcestershire employing more than 3500 clinical and nonclinical staff. It delivers a diverse range of services from over 100 sites and in a variety of settings: people’s homes, schools, community centres, and in-patient facilities and five community hospitals. With 26,000 recorded patient contacts per week Worcester provides services for people across all age groups from Health Visitor services for new born babies and their families through to services which support older people with complex health and social care needs.

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Dragon Medical speech recognition transformed the way I work and my life! My notes are more complete and accurate and completed on time. I am now a total advocate for technology and how it can be used to positively impact on the healthcare team and our patients.

Karen Edwards
Occupational Therapist, Worcestershire Health and Care NHS Trust
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Challenge

  • Huge administration backlog
  • Individuals overwhelmed with paperwork
  • Enhance mobile working practices
Solution

  • Dragon Medical NetworkEdition
  • Bluetooth/tethered headsets
  • Nuance Professional Services
Results

  • Enhanced workforce mobility and adoption of the EPR.
  • Zero backlog, patient records updated within work hours
  • More time to care, improved patient experience

Background

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