Professional services for hospitals
Delivering ‘First-Time Right’ principles and deriving maximum value for hospitals from the outset.
Professional services tailored for NHS Trusts
With many years of practical experience, our professional services team understands NHS challenges and provides tailored services to meet the needs of individual hospital trusts. Our aim is to ensure successful and optimised usage of our solutions within the shortest time possible. Included in this service are various training options, including ‘train the trainer’ where we transfer our skills to your team early in the project until you become self-sufficient.
Nuance technical experts work hand-in-hand with hospital staff
Our project methodology has been refined throughout many years of deploying clinical speech recognition solutions to thousands of clinicians across the NHS. We work closely with hospital trusts to understand goals and requirements and to tailor our solutions and delivery strategy to the needs of the individual Trust. We carry out analyses of EPR and other clinical system’s workflows to ensure maximum optimisation is being achieved.
Effective installations and deployments
Our professional services team understand how to get the most out of our solutions. We help hospital trusts identify where the benefits of our speech recognition solutions will be generated and key areas of focus that are most crucial for success.
Support & optimise
As part of Nuance’s Customer Success Organisation, we provide NHS Trusts with benefits realisation reporting and analytics, throughout the lifetime of the contract. We help hospital trusts to demonstrate benefits, measure ROI, and respond to changes in behaviour and adoption, month by month and year on year.
1. Determine project goals and success criteria
2. Manage implementation, developing team talent and capabilities
3. Measure and drive solution adoption and utilisation
4. Ensure end-user satisfaction from the deployed solution/s
5. Identify opportunities to improve and optimise workflows