Cognitive arbitration is a new AI capability that solves a complex problem by enabling multiple assistants to work together. Users can now access their preferred services from within a single virtual assistant, without having to remember and decide which assistant handles which task and how to interact with each one.
Cognitive arbitration works out how to route the user’s request to the assistant best suited for the job. For example, cognitive arbitration can learn what music streaming service users prefer, and automatically send music requests to that service. Let’s take an example of an in-car assistant. Today, users talk to their head unit to get driving directions, listen to music, and control other car related controls like the air conditioning. With cognitive arbitration, this same assistant can now access other assistants for tasks such as shopping, banking, food ordering, and productivity. Users can now get access to everything they need.
Using a combination of conversational and cognitive AI, cognitive arbitration understands not only the user, but also the disparate protocols, platforms and APIs of the multiple services the user has access to. And it makes the experience beautifully consistent whether the user is interfacing with their car, mobile device, home system or work platform. Nuance has cracked the interoperability problem and is making fragmented user interfaces a thing of the past.
Integrated as part of Nuance’s centralized AI platform for Dragon Drive and smart home solutions, as well as Nina virtual assistant for customer service, Nuance’s cognitive arbitration technology brings an expanded level of intelligence to the connected car HMI and smart home hub and is fully customizable and scalable to meet the unique needs of the connected car and smart home.
Cognitive arbitration decides the native in-car assistant is best equipped to handle the request.
Cognitive arbitration knows this is related to entertainment, and routes the request to the TV assistant.
Cognitive arbitration knows this is related to the user’s bank and routes the request to NINA, the personal banking assistant.
Cognitive arbitration routes the request through a meal delivery app selecting the user’s favorite dish and arranging the delivery using a location app and calendar to schedule the time.
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