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Nuance Healthcare success story – re-imagine outpatient services with speech recognition in the cloud

Homerton University Hospital is re-imagining clinical documentation in outpatient services

Dragon Medical One secure cloud-based speech recognition is reducing transcription costs, speeding up clinical correspondence and freeing-up time to care

Homerton success story

Homerton University Hospital NHS Foundation Trust

Based in the East London Borough of Hackney, Homerton provides a wide range of health services in a hospital and community setting with staff working out of 75 different sites. The hospital has almost 500 beds spread across 11 wards, a nine bed intensive care unit and maternity, paediatric and neonatal wards.

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We’ve invested in the latest proven technology. The Dragon Medical One speech recognition engine, utilising artificial intelligence, is super fast and accurate making life for our clinicians easier... We’ve seen considerable month on month cost savings as we replace our transcription services with real-time speech recognition. We have also saved expenditure by not having to invest in additional hardware or recruit scarce and expensive technical resources to run the software day to day.

Paul Adams
Head of Clinical Information Systems
Homerton University Hospital

Challenge

  • Redesign outpatient services to deliver greater value
  • Limited admin support
  • Reduce clinic letter turnaround time
Solution

  • Dragon Medical One, PowerMic Mobile
  • Nuance Professional Services
  • Customer Success Organisation
Results

  • >£150,000 saved annually in outsourced transcription costs
  • Costs of medical secretariat reduced by one third
  • Turnaround times on target and improved patient experience

Background

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