Success story—Dragon Medical One proves transformational for GPs in the COVID-19 pandemic

Dragon Medical One proves transformational for GPs in the COVID-19 pandemic

Voice Technologies Success Story

Mount Pleasant Medical Practice

Mount Pleasant Medical Practice in Greenock, Scotland, provides General Practitioner (GP) services to over 6,700 patients under Greater Glasgow & Clyde Health Board. The team comprises six doctors and support staff.

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Since being inundated with patients’ coronavirus enquiries and anxieties, voice recognition has been a godsend for speeding up a consultation notes recording.

Susan Dempster,
Practice Manager,
Mount Pleasant Medical Practice

  • To improve documentation turnaround time and manage an increasing workload with fewer resources.
  • Dragon Medical One speech recognition software; SpeechMike Premium Touch Dictation Microphones; advice, installation, training and support from Nuance reseller partner, Voice Technologies.
  • Patient notes and correspondence are now completed in a single step.
  • Pressure on staff has been eased and admin is managed within working hours.
  • Staff morale has been boosted.


When a member of the secretarial team retired, the Practice was keen to look at how technology could help them avoid the remaining resources becoming over-burdened and the turnaround time for patient correspondence slowing down. The Practice’s document processes were already time-consuming, and the doctors and support staff frequently found themselves carrying out admin tasks outside working hours. The extra demands caused by the 2020 COVID-19 pandemic accelerated the need to tackle outdated work processes.

The practice wanted a local supplier to implement a technology-driven solution and chose Nuance reseller partner, Voice Technologies, because of their proven track record of implementing speech recognition systems in GP practices.

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