Success story—Dragon Medical One mobilises workforce, improves clinician-patient relationship

Worcestershire Health and Care NHS Trust are leading by example

Global Digital Exemplar funding for Nuance Dragon Medical One enhances workforce mobility, reduces paperwork and improves the clinician‑patient relationship.

Equipping the healthcare workforce

Recently Worcester applied for and won funding to equip the healthcare workforce with an easy‑to‑use tool to support remote working, reduce clinical documentation workload, eliminate the backlog of reporting associated with detailed patient records and replace legacy, slow analogue dictation workflows with the goal of freeing up healthcare workers to focus on patient care. To achieve this, they invested in Dragon Medical One.

Worcestershire logo


  • Huge administration backlog
  • Individuals overwhelmed with paperwork
  • Weak mobile working practices


  • Nuance Dragon Medical One
  • Bluetooth/tethered headsets
  • Nuance Professional Services


  • Enhanced workforce mobility and adoption of the EPR
  • Zero backlog, patient records updated within work hours
  • More time to care, improved patient experience


licenses of Dragon Medical One and Bluetooth/tethered headsets invested

The success of this project has been as a result of top‑level sponsorship and leadership within the trust and in the close working of the Worcester team with our healthcare team stakeholders and with Nuance professional services.

—David Brown

IT Director

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