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Voice-to-Text Services

Your message amplified

Enhancing carriers’ missed-call and voicemail offerings across VAS (value added service) and Network Services, Nuance provides an impressive array of voice-to-text capabilities. Used by the highest performing carrier and unified messaging companies worldwide, Nuance Voice-to-Text improves customer satisfaction and generates provider revenue time after time.

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Transform message delivery

Generate new revenue streams

Dragon Voice-to-Text generates significant revenue streams for carriers on five continents today, with deployment models that cater to every market dynamic across pre- and post-paid subscriber bases.

Improve customer satisfaction

Dragon Voice-to-Text consistently achieves high end-user satisfaction and is one of the stickiest services on the market. Carriers are able to provide a richer messaging experience by integrating Nuance’s Voice-to-Text services into their voicemail and missed-call applications. Save customers time—and offer anytime, anywhere access.

Ease of implementation

Nuance Voice-to-Text is delivered as a simple-to-integrate SaaS service with carrier-grade service and security levels.

Services

Dragon Voicemail to Text

Can’t listen to your voicemail right now? Then simply read it. Dragon Voicemail turns voice messages into text messages or emails within minutes of being recorded, so you never miss the message. It’s easier, faster and more efficient than traditional voicemail. Whether you’re on the road or at home, work or school—you’ll be able to see who called and what they said right away.

Key features:

  • Choose to have transcribed messages delivered from any voicemail inbox—home, work or mobile phone
  • Receive transcribed messages by email and SMS
  • Save time by reading messages
  • Quickly and easily respond to messages via email, SMS or voice throughout the day—no matter where you are
  • No need to remotely access your voicemail or remember passwords
  • No more reaching for pen and paper, or forgetting important information
Dragon Missed Call Messenger

Complete more calls. Dragon Missed Call Messenger transforms voice messaging by allowing the person making a call to speak a text message even if the person on the other line does not pick up—and doesn’t have a voicemail box. Your customers will never miss another call again. Dragon Missed Call Messenger drives higher revenues and higher subscriber satisfaction.

Key features:

  • Turn otherwise missed calls into text messages
  • Callers are able to deliver their message, even when a voicemail box does not exist
  • Carriers experience higher call completion, driving revenues higher
  • Message recipients can easily respond to the text messages, driving even more traffic for carriers
Dragon Voice Messaging

Dragon Voice Messaging is the most compelling way of receiving voicemail and peer-to-peer (P2P) voice messages—all customized for the smartphone experience. Our elegant and intuitive design is combined with Nuance’s leading voice technologies, including the successful Dragon Dictation.

Key features:

  • A simple and intuitive user experience allows users to read, listen to and interact with voicemails in the ways that work best for them in that moment
  • Easily respond to your voicemails via text messages, IM or email
  • Type or speak your response with Dragon Dictation
  • Compatible with all major voicemail platforms and global standards
  • App availability on all major mobile devices, including iOS and Android
Dragon Voice to Text API

Dragon APIs provide simple interfaces for building custom voice-to-text applications quickly and easily—allowing carriers and platform providers to bring them to market faster than ever.

Key features:

  • Create web, handset or SMS-based applications
  • Standard terms enable fast development
  • Self-signup and management

Experience

Nuance’s Voice-to-Text is the world’s leading voice-to-text messaging platform.

Leadership on five continents, operating in production with:
  • 3 of the top 4 U.S. mobile operators
  • 3 of the top 3 North American cable operators
  • 2 of the top 2 Australian mobile operators
  • 4 of the top 4 Canadian mobile operators
  • 2 of the top 2 Spanish mobile operators
  • Carriers in 13 Latin American countries
Broad language coverage, with language detection for multi-language solutions, including:
  • English (US, UK, Canada, Australia)
  • Spanish (Castilian and Latin American variations)
  • Catalan
  • German
  • French and French Canadian
  • Italian
  • Portuguese (both from Portugal and Brazil)

The highest quality available, in both 100% automated and hybrid solutions

Talk to us about Voice-to-Text services.

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