Sub-processor list
Last Modified March 10, 2025 / Previous Versions
The following Sub-Processor Lists are provided for the associated Services and tools:
- Cloud IVR
- Conversational AI
- Dragon Anywhere
- Dragon Legal Anywhere
- Dragon Medical Direct (DMD)
- Dragon Medical SpeechKit on‑premise (DMSK on‑premise)
- Dragon Medical One (DMO)
- Dragon Medical SpeechKit hosted service (DMSK hosted)
- Dragon Ambient eXperience Copilot (DAX CP)
- Dragon Medical Workflow Edition (DMWE)
- Dragon Medical Workflow Manager (DMWM)
- Dragon Professional Anywhere
- Dragon TV
- Gatekeeper
- Live Chat
- MIX
- mPower
- Nuance Experience Studio
- Nuance Winscribe Dictation
- PowerMic Mobile
- PowerScribe One
- PowerScribe 360 with Mobile Radiologist
- PowerScribe 360 with Quality Check
- PowerShare
- Primordial Suite
- Proactive Engagement
- Professional Services
- Surgical CAPD
- Virtual Assistant
Dragon Ambient eXperience Copilot (DAX CP) Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Data Processing Activities TYPE & Purpose | Location of Processing for data from | ||||
|---|---|---|---|---|---|---|---|
| USA | Canada | UK | France & Belgium | Rest of EU | |||
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
HEALTH‑RELATED PERSONAL DATA MS365 provides an application intelligence framework that manage, and query content generated via DAX Copilot. |
Austria, Belgium, USA, and India | Austria, Belgium, USA, and India | Germany, Netherlands, Ireland, Austria, France, Belgium, Italy, Spain, Sweden, United Kingdom, USA, and India | France, Netherlands, Ireland, Austria, Belgium, Italy, Spain, Sweden, USA, India and UK | Germany, Netherlands, Ireland, Austria, France, Belgium, Italy, Spain, and Sweden |
SUPPORT TICKET MANAGEMENT, TROUBLESHOOTING, AND ANALYTICS (NONHEALTHRELATED DATA) |
European Union, the United Kingdom, USA, and India | European Union, the United Kingdom, USA, and India | European Union, the United Kingdom, USA, and India | European Union, the United Kingdom, USA, and India | European Union, the United Kingdom, USA, and India | ||
Third Party Sub‑Processors that provide ancillary services
| Entity Name | Contact Details | Data Processing Activities TYPE & Purpose | Location of Processing for data from | ||||
|---|---|---|---|---|---|---|---|
| USA | Canada | UK | France & Belgium | Rest of EU | |||
| Salesforce.com, Inc. | 415 Mission Street San Francisco, CA 94105 United States www.salesforce.com |
CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company. Provides CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor; Platform for maintenance and support ticketing system for Distributor and Company. |
United States | United States | United States | United States | United States |
| Qualtrics | 333 River Park Drive Provo, UT, 84604-5787 United States www.qualtrics.com |
Manage customer surveys related to customer satisfaction. (non-identifable data of customer sentiment only) | United States | United States | United States | United States | United States |
| Seertech Solutions | United States 300 Union Boulevard, Suite 360 Lakewood, CO 80228 www.seertechsolutions.com |
Provision of in-product educational solution. First/Last name, email address, country, company | United States | United States or South America | Dublin, IRE | Dublin, IRE | Dublin, IRE |
| SendGrid | 889 Winslow St. Redwood City, CA 94063 | Transactional emails system used to deliver emails for DAX Mobile application user registration. | United States | N/A | N/A | N/A | N/A |
| Pendo | 301 Hillsborough Street, Suite 1900 Raleigh, NC 27603 |
Pendo is utilized in DAX Copilot to deliver application guidance on how to use the product. (DAX Copilot only) | United States | United States | N/A | N/A | N/A |
| IMerit, Inc. | 985 University Ave. Ste. 8, CA, Los Gatos, US 950327639 Vishnu Chambers, 4th Floor, Block GP, Sector V, Salt Lake Kolkata 700091 India |
Document summarization of conversations and annotation services for DAX Research. | United States and India | United States and India | UK | EU | EU |
| Centific | 14980 NE 31st Way, Suite 120, Redmond, WA 98052 Purva Summit Hyd, 2nd Floor, isprout business centre, White Field Rd, Whitefields, HITEC City, Hyderabad, Telangana 500081 London, UK, Paris France, Berlin Germany, Amsterdam Netherlands https://centific.com |
Document summarization of conversations and annotation services for DAX Research | United States,India, UK, France, Germany, Netherlands | N/A | UK | France | Germany, Netherlands |
Dragon Anywhere, Dragon Legal Anywhere and Dragon Professional Anywhere Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
The MS Azure Cloud Services Platform is used for the hosting of data. MS Azure Platform services for hosting audio data. Hosting in Australia, Canada, Germany, United Kingdom, USA, and/or France. R&D in Austria, Netherlands, USA, and/or Ireland. Delivery of voice recognition services to translate voice dictation to text and to annotate and analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. Locations: Australia, Canada, Germany, United Kingdom, and/or USA. Support ticket management, troubleshooting, analytics for on-premises software. Location: Ireland, the Philippines, and/or USA Based on the Company location, local support functions (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. Locations of remote access: France, Belgium, Germany, Austria, Sweden, Denmark, The Netherlands, Italy, USA and Spain. |
Third Party Sub-Processors that provide ancillary services
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Salesforce.com, Inc. and affiliates | 415 Mission Street San Francisco, CA 94105 United States www.salesforce.com |
CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company Location: United States |
| Sykes Enterprises | 400 North Ashley Drive Tampa, FL 33602 United States www.sykes.com |
End-user technical support maintenance and support ticketing system for end-users. |
| Extensiv Limited | Portugal, Ireland, United Kingdom, United States 71-75 Shelton Street, Covent Garden, WC2H 9JQ, United Kingdom. www.extensiv.com |
Provision of End-user License Management services. Location: United States |
Dragon Medical Direct (DMD), Dragon Medical SpeechKit on‑premise (DMSK), and Dragon Medical Workflow Edition (DMWE) Sub‑Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
Ticketing management, troubleshooting, analytics for DMD on‑premises software. Location: United States, Austria and Spain Professional services and local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. Location: Germany |
Third Party Sub-Processors that provide ancillary services
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| RightNow CRM | 10 Van De Graaff Dr Ste 1 Burlington, MA 01803‑6816 United States http://network.nuance.com |
Support ticket management, CRM for relationship with Customer. Location: United States |
| Salesforce.com, Inc. | 415 Mission Street San Francisco, CA 94105 United States www.salesforce.com |
Support ticket management, CRM for relationship with Customer. Location: United States |
Dragon Medical One (DMO), Dragon Medical SpeechKit hosted solution (DMSK), and including PowerMic Mobile Sub‑Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
HEALTH‑RELATED PERSONAL DATA Data may be processed in Germany, Netherlands, Ireland, Austria, France, Belgium, Italy, Spain, Sweden, United Kingdom, USA, India, and New Zealand. |
Third Party Sub‑Processors that provide ancillary services
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Salesforce.com, Inc. | 415 Mission Street San Francisco, CA 94105 United States www.salesforce.com |
CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company. Provides CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company. Location: United States |
| Qualtrics | 333 River Park Dr Provo, UT, 84604‑5787 United States www.qualtrics.com |
Manage customer surveys related to customer satisfaction. Location: United States This sub‑processor is not used for services provided from the Swiss and Nordic Clouds. |
| Twilio | 375 Beale Street Suite 300, San Francisco, CA 94105 United States www.twilio.com |
Communications tool with customers for management of updates, notifications, and similar information. Location: United States This sub‑processor is not used for services provided from the Swiss and Nordic Clouds. |
| Seertech Solutions | United States 300 Union Boulevard, Suite 360 Lakewood, CO 80228 www.seertechsolutions.com |
Provision of in-product educational solution. Location: United States This sub‑processor is not used for services provided from the Swiss and Nordic Clouds. |
| TietoEvry (Nordic Cloud only) | Fjärde Bassängvägen 15 Stockholm, 115 83 Sweden www.tietoevry.com |
Hosting of data in the Swedish cloud Potential Special Categories of personal Data, such as health information contained in audio and associated text. Location: Sweden |
| Voicepoint (Swiss Cloud only) | Schellerstraße 14, CH-8620 Wetzikon, Switzerland https://voicepoint.ch/ |
Hosting of data in the Swiss cloud Potential Special Categories of personal Data, such as health information contained in audio and associated text. Location: Switzerland |
Dragon Medical Workflow Manager (“DMWM”) Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
The MS Azure Cloud Services Platform is used for the hosting of data. MS Azure Platform services for hosting audio data. Hosting in Germany, United Kingdom and/or France. R&D in Netherlands and/or Ireland. Australian citizens’ data is hosted and remains in Australia. Support ticket management, troubleshooting, analytics. Locations: United States, India, and New Zealand. Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. Locations: Austria, Australia, New Zealand, UK and Canada. Professional services and local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. Location(s): Germany |
Third Party Sub‑Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Salesforce.com, Inc. | 415 Mission Street San Francisco, CA 94105 United States www.salesforce.com |
CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company; Location: United States |
mPower Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
The MS Azure Cloud Services Platform is used for the hosting of data. Hosting in Germany, United Kingdom and/or France. R&D in Netherlands and/or Ireland. Australian citizens’ data is hosted and remains in Australia. Support ticket management, troubleshooting, analytics. Locations: United States and India Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support. Location: Belgium |
Third Party Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Auth0 | 10800 NE 8th St, Suite 700 Bellevue, WA 98004 United States www.AuthO.com |
Service to authenticate user logins. Location: United States |
| Salesforce.com, Inc. | 415 Mission Street San Francisco, CA 94105 United States www.salesforce.com |
CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company. Location: United States |
Nuance Winscribe Dictation (“Winscribe DD”) Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
The MS Azure Cloud Services Platform is used for the hosting of data. MS Azure Platform services for hosting audio data. Hosting in Germany, United Kingdom and/or France. R&D in Netherlands and/or Ireland. Australian citizens’ data is hosted and remains in Australia. Support ticket management, troubleshooting, analytics for on-premises software. Locations: United States, India, and New Zealand. Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services Locations: Austria, Australia, New Zealand, United Kingdom and Canada |
Third Party Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Salesforce.com, Inc. | 415 Mission Street San Francisco, CA 94105 United States www.salesforce.com |
Provides CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company Location: United States |
PowerScribe One, including PowerScribe 360 with Mobile Radiologist, PowerScribe 360 with Quality Check Sub‑Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
The MS Azure Cloud Services Platform is used for the hosting of data. MS Azure Platform services for hosting audio data. Hosting in Germany, United Kingdom and/or France. R&D in Netherlands and/or Ireland. Australian citizens’ data is hosted and remains in Australia. Support ticket management, troubleshooting, analytics, and maintenance. Locations: United States, India, and New Zealand. Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support.) Location: Belgium The purpose of the processing is to analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the services. Location: Austria |
Third Party Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| IMerit, Inc. | 985 University Ave Ste 8, CA, Los Gatos, US 95032-7639 Vishnu Chambers, 4th Floor, Block GP, Sector V, Salt Lake Kolkata 700091 India |
Document summarization of conversations and annotation services for DAX Research. Location: United States and India |
| Salesforce.com, Inc. | 415 Mission Street San Francisco, CA 94105 United States www.salesforce.com |
CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company. Location: United States |
PowerShare Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
The MS Azure Cloud Services Platform is used for the hosting of data MS Azure Platform services for hosting audio data. Hosting in Germany, United Kingdom and/or France. R&D in Netherlands and/or Ireland. Australian citizens’ data is hosted and remains in Australia. Medical image sharing and exchange: Enables sharing of or access to traditional, non-traditional images, and reports for professional networks. Teleradiology: Enables access to and sharing of imaging data and reports in real time. Support services, support ticket management, troubleshooting, analytics and maintenance. Location: United States Support ticket management, troubleshooting, analytics and maintenance. Location: India |
Third Party Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Sumo Logic, Inc. | 305 Main Street Redwood City, CA 94063 www.sumologic.com |
Management of log files generated from MS Azure platform products. Location: United States |
| Salesforce.com, Inc. | 415 Mission Street San Francisco, CA 94105 United States www.salesforce.com |
CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company Location: United States |
| Everbridge, Inc. | 25 Corporate Drive Burlington, MA 01803 United States www.everbridge.com |
Notification service if there is an outage or system maintenance. Location: United States |
| UltraRAD Corporation | 1000 Haddonfield-Berlin Rd Suite 209 Voorhees, NJ 08043 United States www.ultraradcorp.com |
Transmission of HL7 messages between facilities and/or to other applications installed at a client site Maintenance and support for the order generation services. Location: United States |
| Business Intelligent Application Solutions | 1801 Old Alabama Road Suite 300 Roswell, GA 30076 United States www.biascorp.com |
Database administration services Services for maintenance and support of database. Location: United States |
| Mach7 Technologies | 120 Kimball Avenue Suite 210 South Burlington, VT 05403 www.mach7t.com |
Medical image viewer software (eUnity) Maintenance and support for the viewer integrated with PowerShare Location: United States |
Primordial Suite, including Power Connect Actionable Findings (PCAF), Primordial Power Connect Communicator (PCC), Primordial Workflow Orchestration (WFO), Primordial Follow-up Manager (FUM), Primordial Radmetrix, Primordial Lung Cancer Screening (LCS), Primordial Call Manager, Primordial Case List Manager, Primordial ED Workflow, Primordial Peer Campaigns & Peer Learning, Primordial Teaching, Files, Primordial Tech Quality Control/Assurance, Primordial RadNotes, Primordial RadProtocols, Primordial RadPublisher, Primordial Critical Results, Primordial Mobile Clinician, Primordial Protocoling, Primordial RadScan, Primordial RadImport, Primordial Pathology Follow-up, Primordial Electronic Whiteboard
Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
The MS Azure Cloud Services Platform is used for the hosting of data.Hosting of data Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). Locations: United States, Canada India, Australia, United Kingdom, Austria, Belgium, Ireland, Italy, France, Germany, Spain, Sweden and The Netherlands. |
Third Party Sub-Processors
| Entity Name | Contact Details | Processing Activity | Processing Location | |
|---|---|---|---|---|
| Primordial Design, Inc. | 1521 Concord Pike, #201, DE, Wilmington, USA, 19803-4609 Phone: +1-647-404-5026 |
Software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
Professional Services Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
Hosting of data Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). Locations: United States, Canada India, Australia, United Kingdom, Austria, Belgium, Ireland, Italy, France, Germany, Spain, Sweden and The Netherlands |
Third Party Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| HCL Technologies Limited and affiliates | 806 Siddhartha, 96 Nehru Place, New Delhi, India 110019 www.hcl.com |
Hosting of data Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). Locations: Australia, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, UK, Argentina, Brazil, Canada, USA, Japan, Korea, Mexico, UAE, India. |
Surgical CAPD Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
MS Azure Platform services for hosting data. Australian citizens’ data is hosted and remains in Australia. Support ticket management, troubleshooting, analytics, and maintenance. Locations: United States and India. Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support.) Location: Belgium. To analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. Location: Austria |
Third Party Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Upland Software (Interfax) | Frost Bank Tower 401 Congress Avenue Suite 1850 Austin, TX 78701 www.uplandsoftware.com |
Surgical report facsimile service. Location: United States |
| Rollbar | 548 Market St Suite #60587 San Francisco, CA USA www.rollbar.com |
Error reporting. Location: United States |
| Salesforce.com, Inc. | 415 Mission Street San Francisco, CA 94105 United States www.salesforce.com |
CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company. Location: United States |
Sub-Processor List for all other Nuance products and services
Cloud IVR; Conversational AI and Nuance Experience Studio; Dragon TV; Gatekeeper; MIX; Proactive Engagement; Virtual Assistant and Live Chat
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
| Entity Name | Contact Details | Processing Activities and Location(s) |
|---|---|---|
| Microsoft Corporation and affiliates | One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule |
The MS Azure Cloud Services Platform is used for the hosting of data. The hosting location(s) for each Service is available under the Data Processing Details(Open a new window). Software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. Locations: United States, Canada, Israel, United Kingdom, and India Remote Services support and monitoring. Location: United States, United Kingdom, and India Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). Locations: United States, Canada, Argentina, Austria, Australia, Belgium, Brazil, Dubai, Japan, Ireland, Korea, France, Mexico, The Netherlands, Sweden, United Kingdom, Italy, Germany, Spain, and India |
Third Party Sub-Processors
| Entity Name | Nuance Product/Service | Processing activity | Processing Location | Contact Details |
|---|---|---|---|---|
| HCL Technologies Limited and affiliates | All Services | Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). Software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
Australia, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, UK, Argentina, Brazil, Canada, USA, Japan, Korea, Mexico, Dubai, UAE, India | 806 Siddhartha, 96 Nehru Place, New Delhi, India 110019 www.hcl.com |
| Infosys Limited | All Services | Software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. Locations: United States, United Kingdom, and India Remote Services support and monitoring. Location: United States, United Kingdom, India |
United States, United Kingdom, India | 44&97A, Electronics City, Hosur Road, KA, Bengaluru, IN, 560100 www.infosys.com |
| Tata Consultancy Services LTD | All Services | Software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. Locations: United States, United Kingdom, and India Remote Services support and monitoring. Location: United States, United Kingdom, India |
United States, United Kingdom, India | 14335 NE 24th Street, Building B, Suite 205, WA, Bellevue, US, 98007‑3737 www.TCS.COM |
| Lingual Consultancy Services (LC) | All Services | Transcription Services Provider | India | 9th Floor, JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122001, India www.lingualconsultancy.com |
| Bertle International SA | All Services | Transcription Services Provider | Uruguay | Colonia 391, Montevideo, Uruguay www.bertleinternational.com |
Based on Company location and/or upon request, Nuance has engaged and authorized the following additional sub‑processors to support the delivery of the features associated with the Services listed below:
| Entity Name | Nuance Product/Service | Processing Activity | Processing Location | Contact Details |
|---|---|---|---|---|
| Zendesk, Inc. | Virtual Assistant & Live Chat | A messaging application that is used as part of the Virtual Assistant and Live Chat service. | United States | 989 Market St San Francisco, CA 94103 United States www.zendesk.com |
| CallMiner, Inc. | Interactive Voice Response (“Voice of Customer”), upon customer request of the feature that the identified Sub‑Processor provides | Call analytics & reporting services provider | United States | 200 West St Waltham, MA 02451 United States www.callminer.com |
| TransUnion LLC | Proactive Engagement (skip tracing), upon customer request of the feature that the identified Sub‑Processor provides | The provision of skip tracing services for US customers | United States | 555 West Adams Street Chicago, IL 60661 United States www.transunion.com |
Previous Versions
- June 12, 2018(Open a new window)
- February 2, 2020(Open a new window)
- April 24, 2020(Open a new window)
- June 25, 2020(Open a new window)
- October 1, 2020(Open a new window)
- March 1, 2021(Open a new window)
- May 15, 2021(Open a new window)
- September 15, 2021(Open a new window)
- April 30, 2022(Open a new window)
- July 12, 2022(Open a new window)
- September 15, 2022(Open a new window)
- August 1, 2023
- April 1, 2024(Open a new window)
- October 17, 2024(Open a new window)
- December 20, 2024(Open a new window)