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Government solutions—Smarter, more secure citizen service through AI

Elevate every aspect of citizen engagement.

With more than 20 years of experience supporting government entities, Nuance customizes AI-powered solutions to accommodate distinct objectives, priorities and budgets. Anchored by the world’s largest global professional services team, our omni-channel platform increases adoption and efficiency by optimizing and securing digital, voice, and outbound interactions.

Omni-channel customer engagement

It starts with intuitive self‑service

Imagine the ability to not only expand self-service adoption, but to make it constituents’ method of choice. Nuance customized contact center solutions and automated communications make navigation and resolution easy, increasing citizen satisfaction through intuitive self-service.

Our customer solutions optimize the efficiency, availability, and security of overburdened 311 and other contact centers, cutting costs by sparing live agents from scheduling, payment, and countless other routine interactions that can be expertly performed by AI.

Healthcare

Clinical documentation, coding and compliance transformed

Ease and efficiency are essential in government healthcare. By transforming the way agencies capture, manage, and use clinical data, our AI-powered solutions make it much easier for the Department of Veterans’ Affairs, the Department of Defense Military Health System, the Indian Health Service, and other government entities to provide quality care while issuing accurate billing. Advances in clinical documentation, coding, and compliance cut costs by expediting services and minimizing error and readmission.

Document solutions

Spend less on smarter document management.

Everyone works more effectively with affordable, intelligent automation that streamlines document processes securely and with minimal waste. Nuance maximizes efficiency and cuts costs by adapting your existing infrastructure to accommodate a comprehensive platform for managing documents and workflows. With centralized control of processes including print management, distributed document scanning, and mobile and electronic capture solutions, you’ll save time, ensure privacy and increase productivity throughout your organization.

Dragon enterprise solutions for government

Improve efficiency across your agency.

Federal agencies from social services to law enforcement face constant pressure to complete mission-critical tasks quickly, accurately, and at minimal cost. In fact, inefficient or burdensome documentation processes can result in missed deadlines, inaccurate documentation, compliance risks, and—in the case of law enforcement—delayed criminal proceedings.

That’s why Dragon speech recognition solutions enable government employees to create high-quality documentation 3x faster than typing; automate routine tasks using simple voice commands; and expedite form filing and report creation—all by voice. With Dragon, it’s never been easier to capture the detailed and actionable documentation necessary to government service.  

Deliver budget-proof solutions for unmatched efficiency.