Make your best work effortless
From start-ups to global brands, Nuance has spent decades optimizing the everyday interactions that reputations are built on. Learn how our specialized AI solutions are evolving user experience in your unique industry.
Healthcare
With health, everyday changes can change everything.
Like the human body, a healthcare organization can’t be its best unless all of its systems are thriving. That’s why Nuance creates solutions that transform provider and patient experiences across the complete continuum of care. Our comprehensive portfolio of AI-powered innovations drives unmatched clinical, financial, and engagement outcomes for more than 10,000 healthcare organizations and 500,000 clinicians worldwide.
Telecommunications
Amplify engagement in an omni-channel world
In the constantly evolving, increasingly competitive field of telecommunications and service providers, the medium is as important as the message – and no other partner delivers a more comprehensive customer engagement platform than Nuance. Differentiate your business and evolve customer relationships with a omni-channel experience that is intuitive, personalized, and implemented by our industry-leading professional services team.
Financial services
Elevate business as usual.
From mortgage applications and loan origination to credit card servicing, collections and commercial banking, financial services is a field built on countless transactions — and copious amounts of paperwork. We partner with banks, creditors, mortgage lenders and other financial professionals to perfect the daily processes their businesses run on, helping to enhance service, reduce costs, streamline documentation and evolve customer relationships for optimal share of wallet.
15%
Decrease in AHT (Average Handle Time)
75%
First contact resolution
54%
Decrease in queue abandonment
Government
The means to do more with less, faster and securely.
Changing budgets don’t have to mean fluctuating service levels. Our solutions are designed to help government entities thrive in every economic environment, bringing intelligent automation to the aid of overburdened employees. Nuance targets government‑specific challenges with dramatically streamlined documentation, intuitive automated communications, and customized call centers that make self-service navigation easy for citizens.
More industries
AI that understands your business
Education
Both students and teachers appreciate the unprecedented speed and ease of Dragon Speech Recognition for education, which transcribes dictation three times faster than typing, with 99% accuracy.
Insurance
Our affordable solutions for insurance optimize document productivity, elevate customer engagement, and improve daily interactions like policy quotes, premium payments, and claims adjustment.
Legal
Nuance is raising the bar for productivity in legal practices, designing tools that streamline every aspect of documentation for optimal speed, efficiency, client service and overall cost.
Retail
Prevent cart abandonment and increase customer engagement with AI‑powered omnichannel retail solutions that deliver best‑in‑class user experience in‑store, on the phone, and online.
Social services
More complete, detailed and consistent case documentation, three times faster: Dragon for social services helps caseworkers deliver accurate reports ASAP so they can focus on serving their clients.
Travel & hospitality
Browsers become buyers when treated to a proactive omnichannel customer experience that meets their needs whenever, wherever, and however they choose to engage.
Utilities
Our unified self-service solutions for utilities make it easy to deliver intuitive, proactive customer engagement while controlling costs—and fulfilling strict PUC regulations governing collections.
A legacy of leadership with partners in every industry
