Professional Services for healthcare organisations
Getting the most out of speech recognition—designing a quality service to assist your clinicians.
Maximise the value for your healthcare organisations
Drawing on years of extensive expertise in healthcare, cloud, national and compliance requirements, our team of experts gives you all the support you need to plan, deploy and adopt our solution. The scope extends from strategy and planning through to training, implementation and empowering the customer success organisation to maximise the value of your investment.
- Increase clinician confidence and buy-in from initial use
- Minimise project timescales and reduce the need for in-house resources
- Optimise, specialty-specific, workflows that help accelerate return on investment (ROI)
Plan & deliver
A highly efficient methodology optimised to deliver a successful and timely customer experience
Beyond our powerful solution, we are on hand for you to help you achieve unparalleled results because we understand that software and service go together. The potential of advanced technologies can be used best and fastest if clinicians are familiar with the solution’s capabilities.
Comprehensive planning that addresses all aspects of the implementation including technical components and non-technical elements.
We help/assist optimising the workflows for clinicians and aligning to their working practices to help increase acceptance from day one.
Our team provides a high quality and effective training tailored to your needs through a wide-range of training resources and options.
Our team understands how to get the most out of our solution. We help hospitals identify where the benefits of our speech recognition solutions will be generated and key areas of focus that are most crucial for success.
Support & optimise
As part of Nuance’s Customer Success Organisation, we help hospitals to demonstrate benefits, measure ROI, and respond to changes in behaviour and adoption, month by month and year on year.
1. Determine project goals and success criteria
2. Manage implementation, developing team talent and capabilities
3. Measure and drive solution adoption and utilisation
4. Ensure end-user satisfaction from the deployed solution/s
5. Identify opportunities to improve and optimise workflows