Cloud-native biometric security for every channel
Authenticate and prevent fraud with AI and biometrics.
Make life easier for customers—and harder for fraudsters
Nuance Gatekeeper is a cloud‑native biometric security solution that authenticates legitimate persons and detects fraudsters wherever and however they engage.
Gatekeeper layers numerous biometric and non‑biometric factors into a central AI risk engine to deliver more successful authentications and higher fraud detection rates through a unified solution.
of audio to authenticate
detection of fraud
authentication success rate
AI Risk Engine
Deep neural networks transparently analyse biometric, non-biometric, and other available data to make intelligent authentication and fraud risk assessments.
How they sound
Analyse a person’s unique voice signature, including physical and speech delivery factors.
How they behave
Analyse how a person interacts with their device, including speed, swiping patterns, and presses.
What they say
Analyse how a person uses language, including word choice, grammar, emojis, and acronyms.
Inspect every call’s path from inside the phone network to detect ANI spoofing, virtualised calls, and other threats pre‑answer.
Prevent attackers from imitating or parodying legitimate customers via synthetic speech, playback, and other methods.
Interrogate device, network, and location signals for trustworthiness, identifying suspicious activity and signs of fraud.
Detect specific traits of the person behind a phone call or digital device, enabling better service and fraud prevention.
Platform features
Gatekeeper customers never have to plan for an upgrade or migration; they immediately benefit from our latest algorithms.
Dynamic scaling, microservices, and other cloud capabilities accelerate deployment, reduce IT footprint, and increase flexibility.
The only solution of its kind that can deploy in the public cloud, on‑premises, in a private cloud, and even on‑device.
Integrates with Cisco, Avaya, and Genesys, and Contact Centre as a Service providers including FIve9 and Amazon Connect.
Strict industry standards for data protection and privacy, including ISO27001, ISO9001, SOC II, and PCI compliance.
Support from Nuance’s in‑house team of certified fraud experts who offer proactive monitoring, guidance, and services.
Award‑winning voice biometrics software solutions
Learn why the GSMA awarded Gatekeeper its Global Mobile (GLOMO) Award for Best Mobile Authentication & Security Solution.
Proven outcomes
More than 500 organisations worldwide trust Nuance for authentication and fraud prevention solutions. Every year, Nuance customers secure over 8 billion transactions and prevent more than $2 billion in fraud losses.
Align with the industry leader in security AI to benefit from constant technology improvements and full support and services from Nuance’s conversational AI, biometrics, and fraud prevention experts.
Gatekeeper offers the industry’s richest, best‑performing biometric security toolkit, empowering you to authenticate and detect fraud across more channels, more quickly, at higher accuracy rates, and with fewer false positives than any other solution.
Gatekeeper is the only solution that delivers authentication and fraud prevention in every voice and digital channel: live agent calls, IVRs, messaging, mobile and web apps, and even connected devices like smart TVs.
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Resources
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Nuance Gatekeeper(pdf. Open a new window)
Discover integrated biometric authentication and intelligent fraud prevention for every channel.