Intelligent, AI‑powered customer engagement in every channel
Trusted by the Fortune 100 to improve customer and agent experiences while reducing costs and increasing revenue. We help leading brands empower agents, prevent fraud, and deliver superior experiences across any or all moments of the customer journey.
Delivering the omnichannel experiences customers expect requires an AI‑first approach. It’s only by combining automated and human engagement that you can achieve the best business outcomes.
Use AI to automate 80% + of all engagements
Bridge AI automation and human engagements
Empower agents and create an AI learning loop
Instill customer trust with biometric security
Our solutions bring AI‑first to life
Nuance omnichannel customer engagement solutions bring the power of conversational AI to the contact centre and beyond.
Contact Center AI
Nuance Contact Center AI adds intelligence to your contact centre platform through powerful AI services and developer tools, helping you enhance experiences, reduce costs, and increase operational efficiency.
Digital and messaging
Nuance digital and messaging solutions enable you to meet customers in their channel of choice, providing seamless experiences that increase satisfaction while driving efficiencies and increased revenue.
Voice and IVR
Nuance voice solutions delight customers while driving down costs by providing conversational, automated experiences that contain calls in the IVR and accelerate resolution.
Authentication and fraud prevention
Nuance biometric authentication and intelligent fraud prevention solutions streamline, protect, and personalise every customer interaction.
Nuance agent solutions put AI in your agents’ corner to help them dramatically improve average handle time (AHT), first contact resolution (FCR), and help you increase agent satisfaction and retention.
Contact Center Analytics
Nuance analytics solutions automatically capture and analyse all omnichannel customer engagements to provide insights that help you revolutionise contact centre performance.
We have deep expertise and solutions in each of the industries we serve, based on large, industry‑specific data repositories from billions of customer interactions every year.
Our cloud solutions integrate with leading Contact Center as a Service (CCaaS) vendors, cloud providers, and technology partners.
Our 700+ AI experts are always on hand if, and when, you need them—experienced in highly‑specialised disciplines not easily found in‑house or on the market today.
Real‑world business outcomes
Our intelligent engagement and security solutions help enterprises worldwide—including 75 of the Fortune 100—achieve remarkable business results.
Nuance Live Assist has added a new dynamic to our customer service. It has already helped us achieve a CSAT score of 84%, and less than 4% of chats need to be escalated to a phone agent—so it’s a channel that works and gives customers what they need.
Head of Customer Experience and Operations, Post Office Ltd.
I now have clear visibility of queues and response times, and even have access to transactional NPS data. It’s allowed me to challenge our planning assumptions and deflection strategies—it’s made a world of difference.
Senior Partner Delivery Manager, Vodafone
Nuance Virtual Assistant allows our customers to have more intelligent conversations with us using their own words. They are able to achieve what they want in a far easier and more intuitive way.
Channel Management, Swedbank
We didn't have to worry about provisioning or onboarding too many people at once. We could just focus on building the best experience possible in complex circumstances.
Director of Contact Center Operations, Dixons Carphone Group
Award-winning excellence delivers results
Nuance earns 2021 highest rating for enterprise intelligent assistants
Nuance named 2020-21 leader with strong enterprise execution and advanced NLU
Nuance recognised as a 2020 Leader in digital-first customer service solutions
Nuance awarded 2020 most innovative biometrics vendor
Learn how we can help you deliver superior experiences—and superior business outcomes—at any or all moments of the customer journey.