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Omni-channel
customer engagement
customer engagement
Nuance can help your business deliver world-class, differentiated experiences. Powered by AI. Focused on your customers.
At Nuance, we’re deeply committed to transforming customer service into an experience that consumers love through customer engagement solutions powered by Artificial Intelligence (AI). Leading organisations worldwide rely on our intelligent systems to meet and exceed rising consumer expectations for instant access to intuitive and consistent service—from an ever-growing array of devices and across all channels and touchpoints. These systems leverage decades of innovation in speech, natural language and conversational AI to enable human-like interactions and omni-channel engagements that combine assisted and self-service. Whenever you need to achieve outcomes that satisfy customer demands, Nuance delivers.
Our omni-channel customer engagement platform includes solutions for customer acquisition and customer care. All enabled by digital, voice, outbound and biometric security products. All powered by AI. And all deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours.
McKinsey: Winning the expectations game in customer care
Learn how to adapt your company’s customer engagement to meet rising expectations and capture loyalty.
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Opus Research: The Intelligent Assistance Playbook
Learn how to integrate intelligent assistance and authentication into your self-service strategies.
Get it nowOur customer acquisition solutions help market-leading brands convert online shoppers into buyers by improving conversion rates.
Our customer care solutions help enterprises reduce interaction and operating costs while delivering brand-differentiating customer experiences.
Our digital customer engagement portfolio combines the best of automated and human-assisted engagements into one unified platform.
Our voice technologies power a range of IVR and speech-based solutions that increase customer self-service and drive operational efficiency.
Our proactive engagement platform enables orchestrated and automated outbound communications across text, voice, email and push channels.
Our biometric security solutions allows organisations to authenticate customers – robustly, naturally, seamlessly – while improving customer satisfaction.
It’s a brave new world. New channels create new touchpoints and new opportunities to engage. All while consumer expectations soar. Nuance has leveraged our technology leadership in speech, Natural Language Understanding, conversational interfaces and AI to deliver solutions that enable your business to offer intuitive omni-channel experiences to customers – driving loyalty and increasing revenue while reducing operating expenses.
For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results-focused approach to deliver customised solutions that solve your unique industry needs.
Differentiate your business through unique personalisation, enhanced security and creative strategies – even in the face of regulatory challenges.
Achieve your goals – from improving adherence and outcomes to enrolling and retaining members - through cost-efficient, intelligent automation.
Compete in today’s aggressive market by effectively and efficiently managing the consumer journey from account activation to accounts receivable.
Create a seamless branded experience across channels – from improving the online shopping experience to decreasing shopping basket abandonment.
Streamline the travel experience by providing easy access to reservations, schedules, itinerary changes and other service options.
Deliver meaningful customer engagement across digital channels via intuitive self-service – beyond just payment reminders and outage alerts.
Maximise ROI on taxpayer dollars while providing easy access to the services and information people need, when and where they need it.
Use the right automated strategies to engage customers throughout their journey, from premium quotes to premium payments to the claims process.
Our AI-powered solutions recognise human speech and language, interpret the meaning of words and data and apply context and reasoning to each interaction.
As the foundation of our automated self-service IVR and contact centre solutions, ASR enables customers to interact with systems just by using their voice.
NLU delivers a more conversational, intelligent self-service experience by learning and adapting to a customer’s natural input.
Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi-channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.
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