Virtual assistant and chatbot AI

Automate more engagements. Service more customers.

Nuance Virtual Assistant and chatbot AI delivers intelligent, conversational engagements that increase self‑service usage and improve customer satisfaction.

Create effortless customer self‑service experiences

Nuance Virtual Assistant combines the latest advances in virtual assistant AI, deep neural networks, and machine learning to create personalised, conversational engagements across all digital channels.

With frictionless, effective self-service, you can give customers fast answers to their questions, increasing customer satisfaction while reducing contact centre costs. And when customers are transferred to a live agent, you can pass the full context of the conversation to the agent with the right skillset, eliminating customer effort and accelerating time to resolution. And with Nuance Essentials for Virtual Assistant, you can get up and running with a powerful chatbot in as little as three weeks.

Benefits

Conversational AI that delivers measurable business value

Nuance Virtual Assistant enables you to serve customers more effectively, reduce the number of cases that are transferred to agents, and simplify your AI for customer service transformation.

Vaccine questions answered with the COVID‑19 chatbot

Give customers peace of mind with the information and next steps they need, while reducing costs for you.

Discover how

Real-world business outcomes

Nuance Virtual Assistant is relied on by brands worldwide to deliver measurable business value.

28%

drop in live agent interactions

40%

decrease in average handle times

92%

first contact resolution in the virtual assistant

320%

ROI for every $1 spent on the virtual assistant

Better digital experiences, faster

Speed deployment of a superior digital customer experience in as little as three weeks with Nuance Essentials for intelligent chatbots and VAs. Using industry‑specific intents and proven experience, this AI‑based platform integrates with your data, providing organisations with personalised responses across any channel and the ability to escalate to live chat as needed.

Learn how to deploy an AI-powered chatbot for retail(pdf. Open a new window) and banking.(pdf. Open a new window)

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Features

What you get with Nuance Virtual Assistant

Integrate intelligent self-service into every AI-based customer experience journey.

Related products

Resources

Case study
White papers
Guide

Learn more about how you can increase automation, improve customer satisfaction, and reduce costs.