Contact Centre AI - Intelligent, secure contact centre automation

 

It’s your contact centre, only smarter.

Nuance Contact Centre AI adds an intelligent engagement layer to your contact centre operations, helping you deliver superior customer and agent experiences—and superior business outcomes—on any partner platform.

Fine‑tuned intelligence

Ride our innovation wave, with award‑winning AI for contact centre solutions for improved conversational customer engagements, biometric authentication, and agent efficiency. Deploy industry‑specific AI solutions built on deep industry expertise and insights from billions of customer interactions. And protect your investment in existing customer service applications, wherever your cloud journey takes you, with easy portability and no need to rewrite.

AI services

Improve, protect, and optimise every customer journey

Nuance Contact Centre AI gives you easy access to cloud‑native, cloud‑agnostic services built on decades of conversational AI innovation leadership and proven to deliver remarkable business outcomes.

How it works

We believe the best outcomes rely on an AI‑first approach. It’s about using AI to automate as much as you can, bridging automation and human engagement, empowering agents with AI, and instilling trust in your brand through biometric identification and fraud prevention—all achieved through deep integrations with your chosen partner for ease of access and functionality.

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Benefits

Turn your contact centre into a value driver

With Nuance Contact Centre AI, you can create the engaging, conversational experiences your customers expect while increasing revenue and dramatically improving key performance metrics across your operations.

Real-world business outcomes

25%

increase in agent availability

84%

faster
authentication

88%

first contact
resolution rate

The Nuance difference

Nuance Contact Centre AI gives you the flexibility to deploy how you want, where you want and quickly create conversational AI applications optimised for your industry.

Create your intelligent contact centre, your way

Nuance developer tools and open APIs enable you to accelerate and simplify the creation of conversational AI applications and integrate them with your existing contact centre systems, CRM, and other enterprise platforms. And with Nuance Mix, our DIY tooling platform, you can create applications once and quickly optimise and deploy them across multiple channels and languages—all in a single project.

Learn more about Nuance Mix

Integrate with leading contact centre providers

Nuance Contact Centre AI solutions are designed to integrate with leading cloud, Contact Centre as a Service (CCaaS), and technology providers.

Woman and man talking for Nuance Contact Centre AI

It’s an exciting time to be working with contact centre leaders and helping them transform their operations to the cloud, and taking the CCaaS revolution to the next level.


Tony Lorentzen
Senior Vice President, Omni-Channel Solutions & Analytics

Read Tony's take on next-level CCaaS(Open a new window)

Resources

Analyst report
Case study
Brochure
Data sheets

Learn more about how you can create a more intelligent contact centre.