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Nuance market‑leading voice solutions offer AI‑powered, enterprise‑grade speech technologies that enable your organization to create interactive voice response (IVR) and speech solutions that feel almost human.
The importance of speech technologies for customer service increases every day. There are new ways to use the power of voice to engage organisations‑for questions, ordering products, checking delivery dates—all of which boost customer satisfaction. And people still love to talk directly to an agent to resolve important or complex issues. That’s why many leading organisations are working with Nuance to create powerful and effective IVR and speech‑based solutions that increase customer self-service, meet customer demands and drive operational efficiency. Are you ready to start talking?
IVR in an Omni‑Channel World guide
Explore this guide to a successful omni‑channel strategy and learn five ways to modernise your IVR.
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Frost & Sullivan: Benefits of Refreshing the IVR white paper
Read this white paper about current attitudes surrounding IVR and the value of improving self-service for your customers.
Get it nowNuance voice solutions enhance the customer experience while enabling companies to reduce call centre costs. See how American Airlines (US Airways) reaches new heights in customer service with a fast, personalised self‑service IVR system.
Today’s digital world means that consumers can quickly shift their business to a competitor if they’re unsatisfied with your service. With Nuance voice technologies, you can create compelling IVR and voice solutions that deliver intuitive, self‑service experiences your customers will love.
Nuance can help your call centre reduce costs—applications, infrastructure, people—while still meeting customer expectations. Our intelligent voice technologies in the IVR drive efficiencies across your entire operation.
Partnering with Nuance on a conversational IVR platform is a smart technology investment for your call centre—and one that delivers a significant return for your business and executives.
Whether your business needs a full natural language-based IVR or more traditional speech-enabled solutions, we can help. Nuance meets the demands of enterprise with solutions for Automatic Speech Recognition (ASR), Text‑to‑Speech (TTS), natural language‑based call steering and IVR to Digital.
had a live conversation with a customer service representative or agent via telephone in 2016.
“2017 Customer Service Trends: Operations Become Smarter and More Strategic.” —Kate Leggett. Forrester.
Nuance is a leader in the speech industry, with over 20 years of experience in recognition, translation and Text‑to‑Speech capabilities
Nuance has offered innovative speech technologies for over 20 years, and we’re ready to help your business deliver better customer service.
Advanced speech recognition, based on Nuance Recognizer and Natural Language Understanding, accurately captures intent when callers speak naturally in their own words, increasing self-service utilisation—and success.
Call steering technologies direct callers to the right place the first time—improving use of your automated system and reducing the need for live agents.
Nuance Text‑to‑Speech technology promotes a rich, engaging and personalised user experience with high‑quality audio that can be tailored to any customer service application.
Sometimes a live agent isn't the most efficient way to resolve an issue. IVR to Digital helps move callers seamlessly to a digital experience.
Nuance IVR Tooling Suite helps organizations use the same market‑leading tools as Nuance to design, develop, test, and maintain their IVR applications.
Nuance analytics helps organizations turn data into actionable insights, to improve the customer experience, increase contact center efficiency, reduce compliance risk and more.
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