Conversational AI solutions for utilities

Plug into powerful customer experiences

Nuance AI solutions for utilities that boost customer engagement and satisfaction, reduce churn, and deliver operational efficiencies and costs savings.

Experiences your customers can rely on

There are few organisations people rely on more than their utilities provider, and delivering a great customer experience—especially when things go wrong—is essential to staying competitive.

Nuance solutions help utilities arm customers with conversational self‑service in voice and digital channels, timely proactive notifications, and a powerful combination of automated and human assistance—increasing customer satisfaction, even while reducing costs.

Benefits

Intelligent customer experiences. Powerful business results.

Nuance conversational AI solutions help utilities increase self‑service, empower agents, and deliver proactive experiences that boost customer satisfaction.

Real‑world business outcomes

84%

boost to NPS score

28M

calls contained in IVR

76%

containment rates

$10M

savings with automation

Learn how you can create always‑on customer experiences.