Companies like yours are faced with increasing costs of handling highly repetitive IT tasks such as employee password resets. Also, legislation such as Sarbanes-Oxley, HIPAA and Gramm-Leach-Bliley is requiring a more accountable IT infrastructure, which usually means issuing passwords at regular intervals. This leads to more password reset requests, which can overload your IT team.
Nuance FastReset is a complete solution for automated and secure resetting of employee passwords and PINs using the power of biometric voice technology. Employees use their voice to reset their network passwords via any telephone quickly and easily, without involving IT staff.
of all calls to the IT help desk are password-related and manual password resets cost $10-$30 each
is the typical failure rate of PIN authentication
Nuance FastReset enables customers to simply and securely reset passwords and PINs just by using their voice.