The easiest and most natural way to reset passwords
Nuance FastReset enables customers to simply and securely reset passwords and PINs just by using their voice.
Simple and secure voice‑enabled password and PIN resets
Companies like yours are faced with increasing costs of handling highly repetitive IT tasks such as employee password resets. Also, legislation such as Sarbanes‑Oxley, HIPAA and Gramm‑Leach‑Bliley is requiring a more accountable IT infrastructure, which usually means issuing passwords at regular intervals. This leads to more password reset requests, which can overload your IT team.
Nuance FastReset is a complete solution for automated and secure resetting of employee passwords and PINs using the power of biometric voice technology. Employees use their voice to reset their network passwords via any telephone quickly and easily, without involving IT staff.
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Opus Research Voice Biometrics Census (Open a new window)
Find out what’s driving the dramatic growth and adoption of voice biometrics for customer authentication.
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Nuance FastReset data sheet (Open a new window)
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30%
of all calls to the IT help desk are password-related and manual password resets cost $10‑$30 each
30-70%
is the typical failure rate of PIN authentication
Features
A natural security solution
Nuance FastReset enables customers to simply and securely reset passwords and PINs just by using their voice.
Free up staff
IT departments have to respond to thousands of different employee requests. Anything done to automate these tasks automatically saves time and money. FastReset automates the verification of passwords with voice biometrics.
Employees set up their voiceprint when they first access the system by repeating the pass phrase, like “my voice is my password”, three times. If they ever forget their password they can access the reset system, which can authenticate and verify them offline, thus saving the agent time.
Improve Security
Providing security for the enterprise is one of the main functions for IT. Unfortunately, when an employee calls because they have forgotten their password most IT departments rely on knowledge base authentication such as “Who is your manager?” or “What is your employee ID?". Questions that an employee can answer are often questions that a criminal can discover.
Voice Biometrics is proven to be more secure than PINs or passwords and more secure that most other forms of authentication. In Opus Research report: Security Value of Voice Biometrics vs. PINs and Security Questions, Opus analyses the success rate that a malicious user can expect to achieve by exploiting the vulnerabilities and found Voice Biometrics the lowest risk.
Resources
Data sheet
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Security Value of Voice Biometrics vs. PINs and Security Questions(Open a new window)
Find out why voice biometrics is more secure than PINs and security questions when authenticating employees.
Report
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Opus Research Voice Biometrics Census(Open a new window)
Find out what’s driving the dramatic growth and adoption of voice biometrics for customer authentication.