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Nuance Gatekeeper is a cloud‑native, decision‑making, state of the art AI‑powered biometric solution for frictionless authentication enabling organisations to mitigate fraud losses, improve operational efficiency and increase customer satisfaction across both voice and digital channels.
Nuance Gatekeeper is a fully scalable security solution designed for the cloud. As an AI‑based solution, Nuance Gatekeeper makes decisions using an unparalleled set of characteristics and traits about the user. This includes Nuance Lightning Engine, the fastest and most accurate voice biometrics engine in the world, and a combination of other layered security factors, like conversational biometrics.
Nuance Gatekeeper offers the peace of mind you want, whether it’s for sensitive tasks like cash transfers and activating a new cell phone, or any other everyday task that’s important to your business and to your customer’s well‑being.
Nuance Gatekeeper—the solution your agents and customers love, and fraudsters will hate—brings secure biometrics to the cloud.
Get it nowNuance Gatekeeper is a pathway to security across multiple channels, and to the full suite of Nuance’s intelligent engagement solutions—whether it’s for the contact center, IVR, web or mobile. With Nuance Gatekeeper, what we do best has just gotten better.
Nuance Lightning Engine™ is the fastest and most accurate voice biometrics engine, powered by 4th generation DNN algorithms, with 25%‑40% improved accuracy over the previous generation. This engine provides seamless authentication in the IVR and contact center and authenticates with less than two seconds of audio.
ConversationPrint™ is a true industry first and can identify fraudulent activity in real‑time, based on a choice of words and patterns of speech or writing during an interaction with a human or a virtual assistant. Speech‑to‑text, a core competency of Nuance, is applied to short speech segments to analyse vocabulary, sentence structure, grammar—and more that are unique at an individual level. Nuance Gatekeeper is the only solution that leverages linguistic biometrics.
Nuance Gatekeeper can integrate with cloud contact center integrations such as Amazon Connect and more.
Nuance Gatekeeper allows organisations to collaborate by jointly addressing fraud while also preventing and identifying fraudsters on day one.
Nuance has been in the contact centre security business for almost two decades and has become a trusted partner of financial institutions, telecommunications companies and many other industries. In fact, last year alone our solutions prevented over $2 billion in fraud, helping organisations achieve substantial operational savings while improving customer satisfaction. Our global insights and resources reinforce our market leadership as we invent and innovate security technology.
Each person is unique in how they interact with their world. Nuance Gatekeeper analyses biometric behavior patterns including how a person types, uses a mouse, holds their smartphone or even how they pause when accomplishing a task. If these behaviors change, such as when a fraudster hijacks a chat session, Nuance's market‑leading Gatekeeper can flag the user as changed and escalate to a fraud specialist.
Using proprietary AI research, Nuance continuously improves voiceprints with each utterance. This self‑correcting technology ensures that voiceprints are kept up to date, solving issues like aging.
Nuance brute force attack detection identifies when a fraudster is calling multiple times to try and find an agent who can be socially engineered. When we detect this scenario, we flag the fraud team to take a closer look so the fraudster's voice can be placed on a blacklist, preventing them from ever being able to commit fraud again.
Intelligent Detectors are new cutting‑edge technology from Nuance that makes identifying fraudsters much easier.
Analyses the metadata in a phone call and determines when an incoming call is from a legitimate caller.
Analyses network quality to detect suspicious changes.
Identifies the country and city the device is associated with.
Analyses the metadata in a phone call and determines when an incoming call is from a legitimate caller.
Detects when a fraudster is using a recording of their target’s voice.
Detects even perfectly‑rendered synthetic speech.
Makes sure the subject providing the biometrics is a human.
"Fraud is reaching epidemic proportions in many organisations as knowledge‑based identity validation provides only symbolic security. This is particularly true within digital channels where username and password databases have been massively compromised, as well as the contact centre, where fraudsters leverage compromised customer data stores to answer security questions. Given this context, it is crucial that organisations adapt to this new reality and implement technologies to proactively detect and identify fraudsters. Nuance Gatekeeper is the only platform on the market that equips organisations with a robust and layered AI‑based approach to identify fraudsters while simultaneously improving the experience for consumers."
Bretislav Beranek
Vice President of Biometrics and Security, Nuance
Take a deep dive into the world of security in the contact center and beyond. Get real‑life stories from the fraud battlefield and hear tales from the pioneers of AI security.
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