Nuance Gatekeeper—AI-powered Biometrics & Security

Introducing Nuance Gatekeeper, secure biometrics for the cloud

Nuance Gatekeeper is a cloud‑native, decision‑making, state of the art AI‑powered biometric solution for frictionless authentication enabling organisations to mitigate fraud losses, improve operational efficiency and increase customer satisfaction across both voice and digital channels.

Improve experiences, reduce costs, and prevent fraud in every channel

Nuance Gatekeeper delivers seamless, secure biometric authentication with intelligent, proactive fraud prevention. Through Gatekeeper, companies improve customer experiences and reduce operational costs--whenever, wherever and however customers engage.

The world’s most advanced biometric solution for authentication and fraud detection

Nuance Gatekeeper is a fully scalable security solution designed for the cloud. As an AI‑based solution, Nuance Gatekeeper makes decisions using an unparalleled set of characteristics and traits about the user. This includes Nuance Lightning Engine, the fastest and most accurate voice biometrics engine in the world, and a combination of other layered security factors, like conversational biometrics.

Nuance Gatekeeper offers the peace of mind you want, whether it’s for sensitive tasks like cash transfers and activating a new cell phone, or any other everyday task that’s important to your business and to your customer’s well‑being.

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Nuance Gatekeeper—the solution your agents and customers love, and fraudsters will hate—brings secure biometrics to the cloud.

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Breaking new ground

Nuance Gatekeeper is a pathway to security across multiple channels, and to the full suite of Nuance’s intelligent engagement solutions—whether it’s for the contact center, IVR, web or mobile. With Nuance Gatekeeper, what we do best has just gotten better.

Business value:
  • Secure and seamless customer authentication
  • Improvement of business results (mitigate financial loss, operational savings)
  • Improvement to customer and agent satisfaction
  • Fraud disruption
Benefits of the cloud:
  • Decreased setup and ongoing costs
  • Faster time to market
  • Continuous updates and improvements
  • Access to our latest and ever‑evolving algorithms
  • Dynamic scaling
  • Full control: eliminating complexity while offering full transparency
  • Increased flexibility for organisations of all sizes
  • Seamless integration with Nuance Omni‑Channel Engagement

Key features

What you get with Nuance Gatekeeper

Authentication & fraud

Biometric authentication and fraud prevention

Nuance has been in the contact centre security business for almost two decades and has become a trusted partner of financial institutions, telecommunications companies and many other industries. In fact, last year alone our solutions prevented over $2 billion in fraud, helping organisations achieve substantial operational savings while improving customer satisfaction. Our global insights and resources reinforce our market leadership as we invent and innovate security technology.

Intelligent Detectors

Intelligent Detectors are new cutting‑edge technology from Nuance that makes identifying fraudsters much easier.

Why adopt new technology?

"Fraud is reaching epidemic proportions in many organisations as knowledge‑based identity validation provides only symbolic security. This is particularly true within digital channels where username and password databases have been massively compromised, as well as the contact centre, where fraudsters leverage compromised customer data stores to answer security questions. Given this context, it is crucial that organisations adapt to this new reality and implement technologies to proactively detect and identify fraudsters. Nuance Gatekeeper is the only platform on the market that equips organisations with a robust and layered AI‑based approach to identify fraudsters while simultaneously improving the experience for consumers."

Bretislav Beranek
Vice President of Biometrics and Security, Nuance

Nuance IQ Magazine

How do you stay ahead of the fraudsters? Innovate!

What industry analysts are saying about Nuance biometrics

Additional resources

White papers

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