Make navigating your call centre as easy as using your voice with a natural language solution that lets customers use their own words to describe why they're calling. Nuance Call Steering routes callers without the need for infuriating menu mazes.
Consumers demand faster, simpler ways to engage with companies and resolve issues. Traditional touch tone-based IVRs can’t offer the experiences callers receive from other channels. Forward-thinking companies are enhancing their IVR with natural language technologies to provide a modern IVR experience. Nuance Call Steering is the front door to a new Conversational IVR solution – and the first step in creating a memorable customer experience that whisks callers quickly to where they need to be.
Increase in completed calls in a Healthcare company
Reduction in misroutes in Telecom firm
Reduction in improvement in automation in Financial services company
Call Steering offers a more natural way to engage the IVR and increases customer satisfaction, shortens call times and improves overall call centre metrics.
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