Call routing services using natural language technology | Nuance Newzealand

Call steering - Route customers to the Conversational IVR using call routing software.

Just say why you’re calling and get straight through

Make navigating your call centre as easy as using your voice with a natural language solution that lets customers use their own words to describe why they're calling. Nuance Call Steering routes callers without the need for infuriating menu mazes.

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American Airlines case study icon

American Airlines case study

Read how Nuance helped the airline reach new heights in customer service while reducing operation costs.

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FedEx case study icon

FedEx case study

Learn how FedEx used conversational IVR to reduce agent calls and deliver a more natural self-service experience.

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Stats

See how our product stacks up

400%

Increase in completed calls in a Healthcare company

40%

Reduction in misroutes in Telecom firm

54%

Reduction in improvement in automation in Financial services company

Benefits

Features

The leading natural language solution

Call Steering offers a more natural way to engage the IVR and increases customer satisfaction, shortens call times and improves overall call centre metrics.

Solutions & technologies

Steering your contact centre to better performance

Experienced support for exceptional results

Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech-enabled applications.

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