Build. Create. Adapt.
DIY tools for all phases of the IVR lifecycle.
Make IVR changes quickly and efficiently
Nuance IVR Tooling Suite helps organisations use the same market‑leading tools as Nuance to design, develop, test and maintain their interactive voice response (IVR) applications.
Organisations can now do more themselves to make changes and develop their IVR with powerful new tools that span all phases of the interactive voice response lifecycle. From initial design work to menu testing to ongoing maintenance, the IVR Tooling Suite ensures that organisations can accelerate development time, increase business agility and reduce contact centre costs—with less reliance on external vendors.
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Nuance IVR Tooling Suite data sheet (Open a new window)
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Get it now(Open a new window)Benefits
Accelerate development time
With built in best practices from Nuance, familiar standards and interfaces, plus a host of automation features to streamline development, the IVR Tooling Suite helps staff save time writing code, generating complex grammars and creating test cases.
Developers can spend more time on design and application strategy and less time on regression testing and QA to ensure they finish development projects faster.
Increase business agility
With rapid changes in business it’s important that organisations adapt their customer service channels quickly to meet customer needs. The IVR Tooling Suite features powerful tools that let organisations move faster to adapt and drive change. The ability to rapidly prototype a new interactive voice response (IVR) application or adjust caller menus due to temporary business changes or emergencies means that organisations can better respond to changing conditions in their own time.
Plus, products in the Tooling Suite are designed for both experienced developers and non-speech experts alike—allowing more people in an organisation to drive changes and increase the ability to get things done.
Reduce contact centre costs
Contact centre managers seek ways to reduce costs and part of that involves reducing reliance on external vendors. With increased self‑service enabled by the IVR Tooling Suite, organisations can do more in‑house with less need for external vendor support. Also, the ability to create grammars that work across channels, to test coverage that catches design changes across the system and to tune and maintain the IVR on their own will greatly reduce on‑going contact centre costs.
Features
À la carte IVR tools
Choose the right tools to take control of your IVR.
Nuance Application Studio
Nuance Application Studio is ideal for interactive voice response (IVR) customers interested in DIY design documentation or the benefits of automated code or test case generation. A platform‑independent IVR design documentation tool, it generates customer-facing design artifacts and provides a WOZ testing platform.
Nuance Development Framework
Improve speed and consistency in IVR development with a platform‑independent, open‑standards based development framework. Customers interested in DIY or co‑development or who have previously lost development work due to migration will benefit from Nuance Development Framework.
Nuance Experience Studio
Write Natural Language Understanding (NLU) models once and share across channels. Nuance Experience Studio (NES) allows users to build and maintain one NLU model that can work across IVR and digital channels—eliminating the need to maintain multiple NLUs.
Nuance Test Studio
Developers can rapidly create and iterate IVR regression test cases and automatically track test coverage based on design revisions. Then, testing partners Empirix and Cyara can automate these test cases. IVR customers doing their own design updates, migrations or agile development will reduce QA time and accelerate time to market.
Nuance Admin Console
With a simple, user‑friendly interface, Nuance Admin Console helps users of all skill levels quickly and easily make immediate changes to their production IVR, including prompt updates, emergency broadcasts or seasonal messaging. Organisations save money on external vendors with the ability to use Nuance Admin Console to make fast changes to IVR menus to better serve callers.
Nuance Insights for IVR
Nuance Insights offers a robust, reliable reporting and analytics solution that provides near real‑time understanding of key metrics and changing usage trends. With a data‑driven understanding of your IVR, you can get answers to important questions, including where and why calls are being misdirected, issues impacting containment rates, routing, handle time and satisfaction.
Resources
Datasheets
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Nuance IVR Tooling Suite data sheet(Open a new window)
Learn more about IVR Tooling Suite, key products, and the benefits to an organization. -
Nuance Experience Studio data sheet(Open a new window)
Learn more about Nuance Experience Studio, key features, and the benefits to an organization. -
Nuance Insights for IVR datasheet(Open a new window)
Learn more about Insights for IVR, key features, and the benefits to an organization.
On-demand webinar
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Reboot of Voice: Transforming Customer Engagement in the IVR and Beyond(Open a new window)
Watch this on-demand webinar featuring guest Forrester Research.