Patient Support solutions

Technology that helps patients help themselves

Our interactive voice response (IVR), digital virtual agent (VA), and outbound patient support solutions provide patients with automated assistance for common inquiries. Meet patient needs while reducing staff workloads by intelligently sharing useful information within positive patient experiences.

Benefits

Delight patients and gain efficiencies

Frictionless, effective self‑service gives patients fast answers to their questions, increasing patient satisfaction while reducing staffing costs. When only a human will do, live agents with activity history and patient information resolve issues faster.

Real‑world business outcomes

Nuance Virtual Assistant is relied on by brands worldwide to deliver measurable business value.

28%

drop in live agent interactions

40%

decrease in average handle times

92%

first contact resolution

Solutions

Every little bit helps

Intelligent automation combines with live agents for better support experiences that drive value for healthcare organizations.

Support for inbound inquiries

Deflect work from support staff and deliver quick help to patients over voice and digital channels with automated assistance for patient portal access, virtual visit support, and FAQs. Send SMS messages with helpful, self‑service URLs, or trigger conversational instructions that walk patients through small, easy steps.

Proactive outreach for telehealth appointments

Ensure successful virtual visits by sending an automated voice and/or SMS message to patients with upcoming telehealth appointments and confirm patient readiness. Patients needing assistance easily receive instructions and help with configuring, testing, and troubleshooting applications and equipment.

Features

A conversation piece for routine tasks

An AI‑first approach automates support for common issues with intelligent self-service.

Let's modernize the digital front door and improve the patient experience together.