Technology that helps patients help themselves
Our Intelligent Virtual Agents (IVAs) on voice and digital channels provide patients with automated assistance for common inquiries. Meet patient needs while reducing staff workloads by intelligently sharing useful information within positive patient experiences.
Enable convenient self‑service
Nuance NLU‑powered Intelligent Virtual Agent extends efficiency to patients seeking assistance through online chat. Create personalized, conversational interactions that deliver fast answers to questions, increasing satisfaction while reducing staff workload.
Delight patients and gain efficiencies
Frictionless, effective self‑service gives patients fast answers to their questions, increasing patient satisfaction while reducing staffing costs. When only a human will do, live agents with activity history and patient information resolve issues faster.
Real‑world business outcomes
Average results for Nuance Voice IVA + Patient Support customers.
(percentage of calls that are not handled by live agents)
(percentage of calls with a completed self‑service transaction)
Support cost savings
(based on cost per support call and number of calls deflected from live agents)
Every little bit helps
Intelligent automation combines with live agents for better support experiences that drive value for healthcare organizations.
A conversation piece for routine tasks
An AI‑first approach automates support for common issues with intelligent self-service.