Support
Healthcare AI
solutions & services
solutions & services
Nuance patient engagement solutions combine decades of healthcare expertise with award‑winning intelligent engagement technology trusted by 1,500 leading brands. A single platform based on proven AI powers the modern Digital Front Door, bringing world class consumer engagement to healthcare and advancing the quality of service organizations deliver across the patient journey.
Solve pressing patient engagement issues across the patient journey with pre‑built or custom applications that deliver consistent and contextually‑relevant experiences across channels.
Deliver advanced voice and digital patient experiences using the same market-leading technology trusted by 85% of Fortune 100 companies best known for a great consumer experience.
The same conversational AI that powers virtual assistant capabilities within Epic, Cerner, and MEDITECH enable natural interactions for patients.
Connections to organization EHR, CRM, patient access center, revenue cycle systems, and telephony infrastructure allow intelligent automation.
Successful delivery of responsive assistance to patients by Nuance Service Desk for Patient Portal boasts a 100% client renewal rate.
Reduction in Agent Handle Time (AHT)
First Contact Resolution (FCR)
Increase Customer Satisfaction (CSAT)
Protect valuable live agent time with call deflection and automated patient communication for common support issues. Interactive Voice Response (IVR) and virtual assistant capabilities provide support through a natural, conversational dialog.
A well‑used patient portal and busy physicians maximize technology use and patient capacity. Boost patient portal use by easing access and automating self‑service. Limit revenue loss from no‑shows and improve communication with appointment reminders that enable convenient appointment management
Build analogous patient experiences with intelligent, valuable responses for successful interactions—no matter how patients get in touch. Convenient tech‑enabled solutions enhance patient interactions, improving patient satisfaction, retention, and outcomes.
World‑class consumer engagement technology solves pressing issues in patient engagement
attributed to missed healthcare appointments in the U.S. every year
of support tickets involve password resets, account unlocks, account activations, pre‑visit preparation, and post‑visit follow up
of patients under 40 look for providers who use advanced patient engagement technology
Personalized, automated outreach provides patients with relevant information over their preferred method of contact. Re‑use constructed conversational experiences within and across channels—eliminating redundant work.
Bilingual interactive assistance is always available, seamlessly addressing fluctuating call volumes and limiting call wait times and live agent use. Automated call deflection and triage provide self-service options and quick answers to patient questions.
Market‑leading conversational IVR technology uses natural language to capture and respond to requests accurately. Patients speak freely and in their own words—whether they’re talking to an FAQ‑type VA or a highly personalized, transactional bot or IVR.
Real‑time analytics allows organizations to monitor, assess, and react to service performance metrics and identify improvement opportunities.
Proactive and responsive communications instill trust and strengthen the relationship between patients and their care team. Our pre‑built solutions, the first of many, give patients the information they need—on their terms.
On average, 13% of patients are appointment no-shows. Patients who come to their appointments without the necessary preparations—fasting, completed lab tests, etc.—further impact patient care and organization revenue. Nuance Appointment Management automates outreach using voice and SMS notifications and reminders. A message on‑demand application with real-time EHR integration sends messages using the patient’s preferred method of contact. Helpful reminders, notifications and special messages improve appointment adherence, impact revenue and boost satisfaction.
Nuance Patient Support offers interactive bilingual 24/7/365 assistance powered by industry‑leading natural language understanding. IVR and virtual assistant capabilities help patients self‑serve account access and activation issues over voice or online chat. Similarly, patients seeking assistance with telehealth applications or devices receive instructions and help with testing and troubleshooting, with the option to transfer to a live agent. Organizations share useful information that leads to greater patient portal access and telehealth success.
With Nuance Mix conversational AI tooling platform, organizations can harness the power of best‑in‑class conversational AI Services and APIs to design a natural, conversational patient engagement experience. Once an application exists, quick adjustments allow deployment in multiple languages across voice and digital channels. Patients experience consistent, intuitive conversational AI—no matter how they choose to get in touch.
Selecting a region changes the language and/or content on Nuance.com
Europe
