Nuance Patient Engagement Solutions

Deliver better patient experiences with AI‑powered, omnichannel technology

Nuance Patient Engagement Solutions combine decades of healthcare expertise with award‑winning engagement technology that powers over 31 billion customer interactions annually. A single solution based on market‑leading Natural Language Understanding (NLU) and proven AI brings world‑class consumer engagement to healthcare, modernizing interactions across the patient journey.

Meet the demand for digital convenience

Advance the patient and care team experience by intelligently automating personalized interactions across voice and digital channels. Ease care management, boost patient satisfaction, and achieve better outcomes.

A single conversational AI solution

Solve pressing patient engagement issues with pre‑built or custom applications that deliver personalized, contextually relevant experiences across voice and digital channels.

Award‑winning excellence delivers results

Average results for Nuance IVR + patient support customers.

Containment rate

(percentage of calls that end in the IVR and are not transferred to an agent)

Self‑service rate

(percentage of calls with a completed self‑service transaction)

Support cost savings

(based on cost per support call and number of calls deflected from agents)


Transform experiences and performance

Turn common tasks into intelligent interactions

Nuance NLU‑powered conversational IVR allows patients to speak freely and quickly get the help they need. Callers ask questions and accomplish tasks just as if they were speaking with a live agent.


Elevate your approach to patient engagement

Achieve operational efficiencies, delight patients, and ease care management throughout the patient journey with an expanding portfolio of existing applications—or custom‑build your own.



Let's modernize the patient experience together.