Nuance Patient Engagement Solutions

Deliver better patient experiences with AI‑powered, omni‑channel technology

Nuance patient engagement solutions combine decades of healthcare expertise with award‑winning intelligent engagement technology trusted by 1,500 leading brands. A single solution based on proven AI powers the modern Digital Front Door, bringing world class consumer engagement to healthcare and advancing the quality of service organizations deliver across the patient journey.

Meet the demand for digital convenience

A single, intelligent omni-channel solution powers contextually relevant and natural interactions across voice and digital channels to boost patient satisfaction, foster better engagement, and achieve better outcomes.

A single conversational AI solution

Solve pressing patient engagement issues across the patient journey with pre‑built or custom applications that deliver consistent and contextually relevant experiences across channels.

Go to the Humana case study: Humana creates an effortless customer experience using Nuance Cloud IVR.
Go to the Esurance case study: Esurance and modern customer engagement
Go to the press release, Walgreens Enlists Nuance's AI-Powered Intelligent Engagement Solutions to Help Customers
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Award-winning excellence delivers results

AI at the Digital Front Door

Nuance Patient Engagement Solutions use the same award-winning platform that powers over 31 billion intelligent customer interactions annually for leading brands around the world. By applying intelligent technology to use cases across the patient journey, organizations can deliver digital convenience that promotes better patient engagement and greater satisfaction.

Delivering measurable outcomes across channels

Reduction in Agent Handle Time (AHT)


First Contact Resolution (FCR)


Increase Customer Satisfaction (CSAT)


Boost satisfaction to advance patient engagement, retention, and outcomes

Enhance the power of your EHR

Explore how to complement the EHR and automate intelligent conversational AI patient experiences with Nuance Patient Engagement Solutions.

Industry challenges

World‑class consumer engagement technology solves pressing issues in patient engagement


attributed to missed healthcare appointments in the U.S. every year


of support tickets involve password resets, account unlocks, account activations, pre‑visit preparation, and post‑visit follow up


of patients under 40 look for providers who use advanced patient engagement technology


Everything you need for engaging patient experiences


Elevate your approach to patient engagement

Proactive and responsive communications instill trust and strengthen the relationship between patients and their care team, resulting in better patient adherence, retention and outcomes. Achieve operational efficiencies and help patients manage their care on their terms with an expanding portfolio of existing applications—or custom‑build your own.

A successful patient engagement strategy helps providers extend their standard of patient care beyond the brick and mortar to voice and digital interactions.

Justin Jacobson
Vice President and General Manager, Patient Engagement Solutions

Read Justin's take on better patient engagement(Open a new window)



Let's modernize the digital front door and improve the patient experience together.