Deliver better patient experiences with AI‑powered, omnichannel technology
Nuance Patient Engagement Solutions combine decades of healthcare expertise with award‑winning engagement technology that powers over 31 billion customer interactions annually. A single solution based on market‑leading Natural Language Understanding (NLU) and proven AI brings world‑class consumer engagement to healthcare, modernizing interactions across the patient journey.
Meet the demand for digital convenience
Advance the patient and care team experience by intelligently automating personalized interactions across voice and digital channels. Ease care management, boost patient satisfaction, and achieve better outcomes.
A single conversational AI solution
Solve pressing patient engagement issues with pre‑built or custom applications that deliver personalized, contextually relevant experiences across voice and digital channels.
Average results for Nuance IVR + patient support customers.
(percentage of calls that end in the IVR and are not transferred to an agent)
(percentage of calls with a completed self‑service transaction)
(based on cost per support call and number of calls deflected from agents)
Transform experiences and performance
Turn common tasks into intelligent interactions
Nuance NLU‑powered conversational IVR allows patients to speak freely and quickly get the help they need. Callers ask questions and accomplish tasks just as if they were speaking with a live agent.
Elevate your approach to patient engagement
Achieve operational efficiencies, delight patients, and ease care management throughout the patient journey with an expanding portfolio of existing applications—or custom‑build your own.