Nuance Patient Engagement Solutions

Deliver better patient experiences with NLU‑powered AI technology

Nuance Patient Engagement Solutions combine decades of healthcare expertise with award‑winning omnichannel engagement technology that powers over 31 billion customer interactions annually. A single solution based on market‑leading Natural Language Understanding (NLU) and proven AI brings world‑class consumer engagement to healthcare, modernizing interactions across the patient journey.

Meet patient demands for convenience

Advance the patient and care team experience by intelligently automating personalized interactions across voice and digital channels. Ease care management, boost patient satisfaction, and achieve better outcomes.

A single conversational AI solution

Solve pressing patient engagement issues with pre‑built or custom applications that deliver personalized, contextually relevant experiences on the patient channel of choice.

Award‑winning excellence delivers results


Containment rate (percentage of calls that are not handled by live agents)


reduction in average handle time (AHT)


Support cost savings (based on cost per support call and number of calls deflected from agents)

Delivering high levels of satisfaction

Read the KLAS First Look 2023 Report to learn about the outcomes and experiences of our omnichannel technology customers.

Nuance Patient Engagement Solutions 2023


Transform experiences and performance

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Turn common tasks into intelligent interactions

Nuance NLU‑powered Intelligent Virtual Agent (IVA) outperforms traditional IVR by allowing patients to speak freely and quickly get the help they need. Patients ask questions and accomplish tasks just as if they were speaking with a live agent.


Elevate your approach to patient engagement

Achieve operational efficiencies, delight patients, and ease care management throughout the patient journey with an expanding portfolio of existing applications—or custom‑build your own. Work towards a comprehensive engagement strategy by continually adding automation where it makes sense. Our single solution can easily expand to additional patient journey use cases and channels.