Service Desk for Patients

Empowering powerful connections

As the state of healthcare evolves, patients have more and more options to participate in their care. Patient portals offer on‑demand access to health information. Telehealth use is growing. Help patients make the most of these lines of communication with our ready‑to‑help support team.

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The value of responsive support

Patient portal support

Reinforce your reputation as a responsive care provider with real‑time, bilingual (English and Spanish) 24x7x365 support through phone and online channels. Grow patient portal use with expert guidance on enhancements that address identified usage trends and encourage user self‑sufficiency.

Our experts provide assistance with activating and using patient portal accounts and functions such as:

  • scheduling
  • billing
  • accessing test results
  • sending messages
  • password resets
  • proxy/guarantor authentication
In‑person and telehealth appointment assistance

Our HDI‑certified experts empower patients to connect with their care team and monitor their health. Our inbound and outbound help desk call solutions can field incoming questions or proactively contact patients to ensure they’re ready for their in‑person, telephone or virtual encounter. Patients experience responsive pre- and post‑appointment assistance with:

  • questionnaires
  • remote point‑of‑care devices
  • follow‑up protocol
  • telehealth applications
  • telehealth devices
  • telehealth audio and video tests
  • appointment check‑ins
  • initiation of telehealth encounters

Features & benefits

Equipped for first-rate service

Video testimonial

Nuance Service Desk for MyChart improves patient engagement

Stephanie Lahr, MD, CHCIO, CIO, and CMIO at Monument Health (formerly Regional Health) explains how Nuance Service Desk for MyChart provides real‑time support to patient portal users. She shares the value in maintaining the service indefinitely.

What customers are saying

Career opportunities

Join our team

Are you passionate about making the EHR work to its finest? If you are ready to join a dynamic team and value delivering excellent customer outcomes, explore what Nuance has to offer.

Ready to advance the ways patients interact with you?