Service Desk for Patients

Empowering powerful connections

As the state of healthcare evolves, patients have more and more options to participate in their care. Patient portals offer on‑demand access to health information. Telehealth use is growing. Help patients make the most of these lines of communication with our ready‑to‑help support team.


The value of responsive support

Patient portal support

Reinforce your reputation as a responsive care provider with real‑time, bilingual (English and Spanish) 24x7x365 support through phone and online channels. Grow patient portal use with expert guidance on enhancements that address identified usage trends and encourage user self‑sufficiency.

Our experts help with access and use of patient portal accounts and functions such as:

  • Scheduling
  • Billing
  • Accessing test results
  • Sending messages
  • Password resets
  • Proxy/guarantor authentication

In‑person and telehealth appointment assistance

Our HDI‑certified experts empower patients to connect with their care team and pursue good health.

Patients experience responsive pre- and post‑appointment assistance with:

  • Questionnaires
  • Remote point‑of‑care devices
  • Follow‑up protocol
  • Telehealth applications
  • Telehealth devices
  • Telehealth audio and video tests
  • Appointment check‑ins
  • Initiation of telehealth encounters

Features & benefits

Equipped for first-rate service