You asked. We listened.
Nuance has tailored the support platform to meet our Healthcare customers’ specific needs, allowing timely, accurate, and responsive handling of your support cases. The new Nuance Healthcare Support Platform provides you with self-service access to view, edit, and receive updates on cases, as well as communicate with Nuance through various methods of engagement: phone, web, email, and chat. To help our customers stay up‑to‑date on news and relevant events, we also have added our popular (and fun) Insiders community to the support platform.
We hope you’ll find our new support platform easier to use, more responsive to your questions, and capable of responding quickly to your needs.
Nuance Healthcare’s Support platform has extensive capabilities to ensure accurate and comprehensive issue resolution. From online support with our Live Agent, to our Knowledge Base and direct access to product information, we’re here to provide you with comprehensive, accurate, and tailored Support.
The following videos provide you with a snapshot of our new Support platform capabilities.
A: Service Cloud is built on the Salesforce Customer Success Platform, giving Nuance agents a 360‑degree view of our customers and enabling us to deliver smarter, faster, and more personalized service.
Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, Nuance can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform your support experience. Nuance’s Support team can now connect with every customer, across multiple channels, on any device.
A: Salesforce is the world’s #1 ranked Customer Relationship Management System. There are over 170,000 businesses who are currently utilizing Salesforce and over 7 million active Salesforce users worldwide.
A: Yes, the new Nuance Healthcare Support platform is cloud-based, allowing users to securely access information anytime, anywhere.
A: Nuance Healthcare customers only.
A: Nuance support will now have cutting-edge tools to resolve your support cases as efficiently as possible. Additionally, customers will have self-service access to view, edit, and receive updates on cases, as well as engage with Nuance through various methods of engagement: Phone, Web, Email, and Chat.
A: Historical customer support data is available in the new Healthcare Support Platform upon go‑live.
A: The system went live on January 22, 2018.