Nuance has tailored the support platform to meet our Healthcare customers’ specific needs, allowing timely, accurate, and responsive handling of your support cases. The new Nuance Healthcare Support Platform provides you with self-service access to view, edit, and receive updates on cases, as well as communicate with Nuance through various methods of engagement: phone, web, email, and chat. To help our customers stay up‑to‑date on news and relevant events, we also have added our popular (and fun) Insiders community to the support platform.
We hope you’ll find our new support platform easier to use, more responsive to your questions, and capable of responding quickly to your needs.
Nuance Healthcare’s Support platform has extensive capabilities to ensure accurate and comprehensive issue resolution. From online support with our Live Agent, to our Knowledge Base and direct access to product information, we’re here to provide you with comprehensive, accurate, and tailored Support.
The following videos provide you with a snapshot of our new Support platform capabilities.