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Industries

Let's make overachievement inevitable.

From start-ups to global brands, from passengers to patients, Nuance has spent decades optimising the everyday interactions that reputations are built on. Learn how our specialised AI solutions are evolving user experience in your unique industry.

Healthcare

With health, everyday changes can change everything.

Like the human body, a healthcare organisation can’t be its best unless all of its systems are thriving. That’s why Nuance creates solutions that transform provider and patient experiences across the complete continuum of care. Our comprehensive portfolio of AI-powered innovations drives unmatched clinical, financial and engagement outcomes for more than 10,000 healthcare organisations and 500,000 clinicians worldwide.

Telecommunications

Amplify engagement in an omni-channel world

In the constantly evolving, increasingly competitive field of telecommunications and service providers, the medium is as important as the message – and no other partner delivers a more comprehensive customer engagement platform than Nuance. Differentiate your business and evolve customer relationships with a omni-channel experience that is intuitive, personalised and implemented by our industry-leading professional services team.

Financial services

Elevate business as usual

From mortgage applications and loan origination to credit card servicing, collections and commercial banking, financial services is a field built on countless transactions—and copious amounts of paperwork. We partner with banks, creditors, mortgage lenders and other financial professionals to perfect the daily processes their businesses run on, helping to enhance service, reduce costs, streamline documentation and evolve customer relationships for optimal share of wallet.

15%

decrease in AHT (Average Handle Time)

75%

first contact resolution

54%

decrease in queue abandonment

Government

The means to do more with less, faster and securely.

Changing budgets don’t have to mean fluctuating service levels. Our solutions are designed to help government entities thrive in every economic environment, bringing intelligent automation to the aid of overburdened employees. Nuance targets government-specific challenges with dramatically streamlined documentation, intuitive automated communications and customised call centres that make self-service navigation easy for citizens.

More industries

Let's make work work better

A legacy of leadership with partners in every industry

Find out what industry-leading AI can do for you.