Contact centre analytics solutions

 

More insight. Faster action.

Get customer and agent insights to improve the customer experience, maximise contact centre performance, and drive business results with advanced contact centre analytics solutions from Nuance.

Understand customer interactions—and make instant improvements

When your success is measured by customer satisfaction, it pays to understand exactly what’s happening across all customer interactions. You need a complete view of customer engagements across your channels to streamline processes, reduce customer effort, and uncover new operational efficiencies in your contact centre. That’s where Nuance analytics solutions come in.

Benefits

See the big picture

Nuance analytics solutions for contact centres give you the visibility and insights to increase satisfaction, efficiency, and quality—all at the same time.

Transform the customer experience

Nuance Insights offers an intuitive, omnichannel reporting and analytics solution that provides monitoring and near real‑time actionable intelligence to inform ongoing optimisation and improve ROI. With reporting across IVR, virtual assistants, chatbots, and more, you gain a unified view of customer engagement through a highly secure and scalable data platform.

Explore Nuance Insights

The power of data, loud and clear

82%

of online customer service interactions result in a phone conversation

68%

of customers cite poor customer service as the reason they churn

89%

of customers explore competitor options due to poor service

The Nuance difference

Nuance analytics solutions give you everything you need to put customer experience first.

Learn how you can use the power of your data to transform the customer experience.