Nuance analytics – Transform data into action

Let your customer data speak to you

Nuance analytics help you transform data insights into action, so you can deliver a better customer experience and stronger business results.

Your customers are talking. Are you listening?

To truly understand the customer journey, you need insights across all channels. Without robust analytics, it’s easy to miss feedback hidden in contact centre conversations and interactions. These vital insights can guide efforts to increase operational efficiency, reduce churn, manage risk and compliance, and improve the customer experience.

Nuance analytics solutions – ranging from speech analytics to full voice of the customer and customer journey analytics – can identify important customer behaviours that impact your business. Our packaged solutions measure and monitor operations within your channels, uncovering opportunities to improve contact centre performance and reduce costs. 

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Speech analytics guide

Harnessing the Power of Speech Analytics guide

Learn how speech analytics improves contact centre efficiency and performance.

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Nuance analytics data sheet

Nuance analytics data sheet

Learn how to improve the customer experience and business results with multi-channel analytics.

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The power of data, loud and clear


of online customer service interactions result in a phone conversation.


of customers say they might stop doing business with a company after one bad IVR experience.


of customers cite poor customer service as the reason they churn.


of customers explore competitor options due to poor service.

Sources (left to right): Forrester, ZenDesk, Harris Interactive Customer Experience Impact Report, Five9


Insights and analytics, intuitively delivered


Data sheet

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