Personalise online experiences beyond live chat and call
With Nuance multimedia content, you can target visitors with videos, offers and more—and give your customers a truly personalised online customer service experience.
Deliver rich content for personalised engagement
Multimedia content amplifies digital engagements—from enticing customers with a personalised promotion to explaining product features in a video. And with Nuance, your options are endless.
Nuance’s business rule engine provides your consumers with contextual, demographic and behavioural targeted messages. It works as a stand-alone content option, yet it can also enhance assisted interactions—like virtual assistant or live chat conversations—and allow agents to push content or forms for a convenient, efficient engagement with your customers.
Read this report on how integrating chat and virtual agents can help you deliver seamless customer service.Get it now(pdf. Open a new window)
Learn how to adapt your company’s customer engagement strategies to meet rising expectations and capture loyalty.Get it now(pdf. Open a new window)