With Nuance multimedia content, you can target visitors with videos, offers and more – and give your customers a truly personalised online customer service experience.
Multimedia content amplifies digital engagements – from enticing customers with a personalised promotion to explaining product features in a video. And with Nuance, your options are endless.
Nuance’s business rule engine provides your consumers with contextual, demographic and behavioural targeted messages. It works as a stand-alone content option, yet it can also enhance assisted interactions – like virtual assistant or live chat conversations – and allow agents to push content or forms for a convenient, efficient engagement with your customers.