From the customer acquisition stage to quote confirmation and sign-up. From payment processing to claims, Nuance virtual assistants, live chat, automated voice, outbound text or email and conversational IVRs can help contain calls and boost satisfaction.
And all of this can be achieved on a single, omni-channel platform that ensures the customer receives relevant, accurate and timely information across voice, digital and outbound channels.
Improvement in containment in the first year for Cigna following deployment by using customer insights
Improved conversions for Esurance due to increased efficiency and visibility in chat
Reduction in cost-to-serve for Direct Line Group after implementing live chat