Biometric authentication technology

Authenticate customers with biometrics

As the market leader in multimodal biometric authentication, Nuance can help you identify and verify your customers—simply and securely with their voice, behaviour and other characteristics.

Multi-modal biometrics: Simpler, stronger customer authentication

Start each customer interaction with effortless authentication. Nuance has pioneered many applications for voice and facial biometrics—passive and active authentication, fraud prevention, public security to provide solutions to organisations worldwide.

Now enterprises can enhance security and provide customers with a choice of how they authenticate themselves. The popularity of biometric authentication has exploded in the past few years. According to Opus Research, there will be more than a half‑billion voiceprints alone by 2020. It’s not hard to see why, as people become more and more comfortable with biometric authentication, enterprises are using multi‑modal biometrics to improve security while keeping customers happy.

Get our latest resources
Voice and behavioral biometric case study (pdf. Open a new window)

Virginia Credit Union case study(pdf. Open a new window)

Read how Nuance voice biometrics improves the member experience and agent satisfaction.

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Voice and behavioral biometric white paper (pdf. Open a new window)

The Essential Guide to Voice Biometrics white paper(pdf. Open a new window)

Learn more about voice biometrics technology, real-world use cases across customer channels and three action steps to help you get started.

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Secure biometric authentication: A customer's view

What makes a customer happy? Being able to get right to their problem without having to prove who they are. With Biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.


Heed the call of smarter authentication


of users say authentication is time‑consuming and frustrating


of mobile users reset passwords at least once a month and usually reuse a password


on average, an account takeover incident costs consumers five times more than any other type of fraud

Nuance Internal Customer Research 2016


Using voice biometrics for customer authentication

Leading financial institutions are leveraging voice biometrics to keep customers secure—and fraudsters at bay. Watch this video to hear about the benefits voice biometrics provides for your customers and your organisation.

What our customers are saying about Nuance biometrics


Case studies
White paper
Analyst reports
Data sheet

Learn how Nuance can help you unlock the value of your customer's voice.