Start each customer interaction with effortless authentication. Nuance has pioneered many applications for voice and facial biometrics – passive and active authentication, fraud prevention, public security, network password reset – to provide solutions to organisations worldwide.
Voice authentication overcomes knowledge-based security issues by analysing your customer’s voice for hundreds of unique characteristics, then matching to a voiceprint file. With face recognition, users authenticate in real time by taking a selfie that is compared to an image on file, achieving high levels of confidence by overcoming facial variations. New technology will soon detect liveness and potential fraudsters using a photograph.
What makes a customer happy? Being able to get right to their problem without having to prove who they are. With Biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.
Nuance Internal Customer Research 2016</sup
Leading financial institutions are leveraging voice and facial biometrics to keep customers secure – and fraudsters at bay. Watch this CNN Money report to see how Nuance solutions deliver effortless authentication.