Core technologies - Powering omni-channel customer engagement solutions

Innovative technologies powering our solutions

Perfected through years of research and development by leading industry experts, Nuance core technologies power the solutions that enhance billions of customer interactions every year.

Automatic Speech Recognition

Automatic Speech Recognition opens the door for limitless automated customer service applications that enhance customer interactions through the power of speech.

Text-to-Speech

Text-to-Speech enables unique, engaging and completely personalised self-service interactions to take place across channels, both day and night.

Natural Language Understanding

Natural Language Understanding helps you engage with customers like never before by promoting a human-like, conversational self-service experience.

Voice biometrics

“My voice is my password.” These five simple words eliminate passwords, PINs and security questions to deliver a positive experience at the start of every customer interaction.

Nuance Transcription Engine

Nuance Transcription Engine (NTE) quickly and reliably delivers search‑optimised text output from multi‑speaker audio files, allowing organisations to turn enormous volumes of audio into a meaningful assets.

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Understanding Natural Language Whitepaper

Understanding Natural Language: Learning to Speak Customer-ese white paper

Learn how natural language provides a more intuitive, engaging customer experience, while improving automation rates and lowering contact centre costs.

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American Airlines (US Airways) Case Study

American Airlines (US Airways) Reaches New Heights in Customer Service case study

Learn how the airline improved customer experience and lowered costs with personalised, intuitive self‑service.

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Automatic Speech Recognition (ASR)

Technology that recognises what your customers need

Automatic Speech Recognition is the foundation of our automated self-service contact centre experience. Accurate, reliable and extremely versatile, this technology enables your customers to interact with the system by simply using their voice.

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Nuance Recognizer

As the software at the core of our contact centre automation solutions, Nuance Recognizer delivers the industry’s highest recognition accuracy while encouraging natural, human-like conversations for self-service customer interactions.

Small Business Bundle – Loquendo ASR

Part of the Loquendo Small Business Bundle, Loquendo ASR is ideal for customers with basic self-service needs and complements partners’ small business solution offerings by leveraging existing professional service capabilities.

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Nuance Recognizer features 85 languages and dialects, so you can implement a multilingual self-service system from Argentina to New Zealand

Text-to-Speech (TTS)

Hearing is believing

The latest advances in TTS technology deliver ultimate flexibility in self-service applications without sacrificing quality. A diverse voice portfolio, multi-language capabilities, custom voices and powerful tuning tools make an investment in voice talent obsolete.

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Nuance Vocalizer

Nuance Vocalizer is an enterprise-ready spoken output engine that enhances the IVR experience and enables more human, personalised customer interactions. And it comes equipped with more than 46 languages and over 107 voices.

Small Business Bundle – Loquendo TTS

Part of the Loquendo Small Business Bundle, Loquendo TTS addresses the needs of small businesses looking for simple, cost-effective solutions to improve customer service.

Real-world success stories

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Speaking up for customer care

Hear how UMB created a personalised, speech-based call centre and increased their containment rate from 40% to 80% in just five years.

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Natural language, naturally

Hear how Turkcell Global Bilgi has provided a more intelligent customer experience with Call Steering.

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A Day in the Life of a Sales Rep with Oracle Voice and Nuance

Discover how Oracle sales team gets more done with their speech-enabled mobile CRM app.

Natural Language Understanding (NLU)

Smart technology for a seamless self-service experience

Natural Language Understanding advances the boundaries of human-machine interaction. By learning and adapting to your customer’s natural input, NLU redefines the user experience and creates new opportunities to improve self-service interactions.

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Call Steering

Nuance Call Steering lets customers use their own words to describe why they are calling, resulting in a faster, more direct path to resolution while increasing automation, reducing transfers and improving customer satisfaction.

Virtual Assistants

Our virtual assistant, Nina, transforms your website and mobile experiences by engaging with your customers conversationally as a human employee would – all while reducing operating costs and increasing shopping basket value and conversions.

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79% of consumers prefer speech automation systems (natural language or directed dialogue) to touch tone

Voice biometrics

Safe and secure by the sound of your customer’s voice

Improving the customer experience, reducing agent-assisted service costs and cutting down on fraud. This is the proven track record of Nuance Voice biometric solutions, deployed at the world’s most trusted financial institutions and innovative enterprises. Discover a world without passwords, PINs and security questions.

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VocalPassword

Replace passwords and PINs with the voice of your customers to deliver easy, efficient and secure authentication for your mobile apps, IVRs and even websites.

FreeSpeech

Transform the call centre experience by eliminating the interrogation process at the beginning of each call – cutting down average handle time and fraud while increasing upsell opportunities.

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Voice biometrics can authenticate users in five seconds, 80% faster than knowledge-based authentication

Diving deeper into core technologies for your customers

Case studies
  • Acer America
    Read how Acer America drove service improvements with a natural language speech solution on Nuance’s hosted IVR platform.
  • Windstream
    Read how Windstream reinvented their online customer experience with Nina Web.
Webcast

Learn more about the technologies built for your business – and designed around your customers.

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