Core technologies - Powering omni-channel customer engagement solutions

Innovative technologies powering our solutions

Perfected through years of research and development by leading industry experts, Nuance core technologies power the solutions that enhance billions of customer interactions every year.

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Understanding Natural Language Whitepaper

Understanding Natural Language: Learning to Speak Customer-ese white paper

Learn how natural language provides a more intuitive, engaging customer experience, while improving automation rates and lowering contact centre costs.

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American Airlines (US Airways) Case Study

American Airlines (US Airways) Reaches New Heights in Customer Service case study

Learn how the airline improved customer experience and lowered costs with personalised, intuitive self‑service.

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Automatic Speech Recognition (ASR)

Technology that recognises what your customers need

Automatic Speech Recognition is the foundation of our automated self-service contact centre experience. Accurate, reliable and extremely versatile, this technology enables your customers to interact with the system by simply using their voice.

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Text-to-Speech (TTS)

Hearing is believing

The latest advances in TTS technology deliver ultimate flexibility in self-service applications without sacrificing quality. A diverse voice portfolio, multi-language capabilities, custom voices and powerful tuning tools make an investment in voice talent obsolete.

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Real-world success stories

Natural Language Understanding (NLU)

Smart technology for a seamless self-service experience

Natural Language Understanding advances the boundaries of human-machine interaction. By learning and adapting to your customer’s natural input, NLU redefines the user experience and creates new opportunities to improve self-service interactions.

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Voice biometrics

Safe and secure by the sound of your customer’s voice

Improving the customer experience, reducing agent-assisted service costs and cutting down on fraud. This is the proven track record of Nuance Voice biometric solutions, deployed at the world’s most trusted financial institutions and innovative enterprises. Discover a world without passwords, PINs and security questions.

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Diving deeper into core technologies for your customers

Case studies

Learn more about the technologies built for your business – and designed around your customers.