Nuance APIs are designed to provide connectivity for enterprise infrastructure systems, pushing data out of or importing it into the Customer Engagement Platform.
Bend your data with broader enterprise systems to effectively present the relevant information within other applications. Nuance APIs enable integration with 3rd party applications, blend data into the broader enterprise reporting systems, add engagement functions to your enterprise ecosystem and help present the engagement experience within your enterprise system’s native UX.
Enabling a flexible integration eliminates redundant data entry and automatically submits new and updated information into the 3rd party system, for example a CRM software.
The Nuance platform is highly flexible and can be integrated into a variety of systems, from 3rd party reporting platforms to other engagement products and between channels.
Integrate Nuance data with a variety of reporting applications and dashboards to compare metrics from all your engagement programmes without manual labour.
Our reporting APIs can be customised to deliver the metrics you need and can be optimised and modified at any time to adjust to ever-changing business needs.
Our enterprise products are connected seamlessly, but the open architecture of our platform allows you to integrate with your existing engagement solutions.
Our professional services team assists you with intertwining everything necessary so you can continue delivering stellar business results.
Nuance connects all digital channels so your customers can experience one seamless engagement with you. Delight customers by acknowledging where they are in the sales process or connect them to the right place immediately for a swift resolution. Remove the friction in digital channels and increase customer satisfaction while reducing contact centre costs.
Nuance orchestrates inbound and outbound channels to create meaningful conversations. This reduces costs and increases productivity through intelligent call routing, better IVR containment and improved call deflection. Make your IVR aware of recently sent notifications so it can predict why your customer is calling in, for example:
Mobile app developers can quickly develop their own speech-enabled natural language virtual assistant by leveraging tools provided as part of the Nina Mobile SDK.
