Predict why customers will contact you before the need arises
Nuance Prediction Service uses artificial intelligence to predict customer intent and take the right action to proactively meet their needs.
Powerful prediction for personalized, and effective, customer engagements
With Nuance Prediction Service, organizations can create highly personalized experiences, powered by AI, that enables them to take proactive action that elevates the customer's experience and improves business results.
Customer demands are rising and changing fast. Organizations need to keep up and offer great service while still focusing on operational efficiency. Predictive solutions can help. Nuance Prediction Service analyzes aggregate customer data from across all channels to model and determine intent and selects the right next step to service customer needs.
Prediction services are limited only by your imagination. Popular use cases include:
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Learn more how the Nuance Prediction Service works and helps improve customer satisfactionGet it now(pdf. Open a new window)
Customer service leader and author Shep Hyken spoke with Robert Weideman, Executive Vice President and General Manager of Nuance Enterprise, to understand how Nuance is using AI for improved customer service.Get it now(Open a new window)