Support
Omni-channel
customer engagement
customer engagement
Nuance Transcription Engine automatically transcribes multi-speaker audio data with the highest accuracy in the industry and turns pre-recorded or live audio streams into actionable data that can be used for a host of new applications.
Do you know how much value is locked up in your audio files? Find out with highly accurate transcription from Nuance. Transcribing audio content within your call centre provides rich customer insights to help improve service and promote script adherence and compliance. Free form survey responses can be turned into actionable data and your speech and text analytics can be supercharged.
There’s more: add fast transcription to broadcast media to understand and analyse what is being said in near real time. Or fully transcribe audio and video assets for rapid searching and indexing. Add transcription to conference calls, courtroom proceedings and interviews to save time and unlock additional insights. Once Nuance Transcription Engine converts the audio into a text transcript, sophisticated analytics can be employed to support any number of use cases.
Nuance Transcription Engine white paper
Explore how Nuance can help you quickly and cost-effectively mine audio in your contact centre.
Get it now
Nuance Transcription Engine data sheet
Learn how the Nuance Transcription Engine delivers fast, accurate and optimised audio content.
Get it nowDo you have treasure-troves of multi-speaker audio files? Unlock their value by converting those files into highly accurate transcriptions.
Apply any number of additional analytical applications to the transcriptions to generate actionable insights and business value.
Flexible technology that can be used standalone in a workflow or integrated into a broader product offering.
Support for 15 languages and 30 dialects – and growing – means that companies can build global solutions using one trusted engine.
Unlock the latent value in your audio files with these industry-leading features.
Tap into human-readable and search-optimised lattice formats for instantly actionable data and fully searchable archives for future use.
Clearly distinguish between voices and make sense of poor quality and confusing audio capture.
Growing support for popular languages and dialects means that companies can build global solutions using one trusted engine.
Easily specialise and customise the vocabulary for a given application (e.g. adding product names or person names at runtime).
Everything is time-coded and stamped, so you know who said what and when – delivering data that could make all the difference.
Transcription provides meaningful probability of best choice and alternative words when it’s not clear exactly what is being said.
accuracy – the highest in the industry.
languages supported with 30 dialects, and growing.
