Workforce management - Monitor and manage contact centre teams for optimal customer experience

Effectively manage live agent teams to make every customer chat or call a better experience

Nuance has a highly robust back-end Workforce Management solution to make your engagement experience function at scale.

Optimise your customer engagements across your workforce or down to the individual

Optimise customer engagements

Administrative portal

Manage agent attributes, and view and configure reports while controlling overall site engagement operations.

Features

Learn how you can more effectively manage live agent teams.

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